Administer Exchange Online, Active Directory, SharePoint, and associated permissions.
Perform advanced troubleshooting for Material, Zoom, RingCentral, and Caller Verify.
Configure and maintain RingCentral call queues, groups, licensing, and site business hours.
Configure and manage PrinterCloud, including driver profile creation, driver deployments, membership assignments, and assigning static IP addresses in collaboration with Network Services.
Manage ShareFile administration and support, assisting users with access, data transfer, and permission management.
Manage and support Monday.com, including user permissions, integrations, and automation setup.
Configure and maintain Active Directory permission groups to ensure users only have access to folders and files relevant to their roles.
Maintain logon scripts and drive mappings for users across Citrix and Cloudflare environments.
Route and categorize tickets to appropriate departments (Business Systems, Infrastructure, Data & Development, etc.).
Perform Citrix profile rebuilds and file, folder, and data recovery during restoration and backup processes.
Oversee hardware and software procurement for new hires and coordinate retrievals for offboarding.
Mentor Tier 1 technicians and provide process guidance.
Coordinate workflow management within the Tier 1 Specialists.
Coordinate with client executives and other IT departments to ensure environmental stability and performance.

Requirements

No specific education level required
Advanced troubleshooting skills
Experience with Exchange Online, Active Directory, SharePoint, RingCentral, Zoom, and PrinterCloud
Ability to manage user permissions and coordinate workflow
Familiarity with Citrix and Cloudflare environments
Experience managing ShareFile and Monday.com administration

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

advanced troubleshootinguser permissions managementworkflow coordinationCitrixCloudflaredata transferfile recoverybackup processesdriver profile creationautomation setup

Soft Skills

mentoringprocess guidancecollaborationcommunication