Administer Exchange Online, Active Directory, SharePoint, and associated permissions
Perform advanced troubleshooting for Material, Zoom, RingCentral, and Caller Verify
Configure and maintain RingCentral call queues, groups, licensing, and site business hours
Configure and manage PrinterCloud, including driver profile creation, driver deployments, membership assignments, and assigning static IP addresses in collaboration with Network Services
Manage ShareFile administration and support, assisting users with access, data transfer, and permission management
Manage and support Monday.com, including user permissions, integrations, and automation setup
Configure and maintain Active Directory permission groups to ensure users only have access to folders and files relevant to their roles
Maintain logon scripts and drive mappings for users across Citrix and Cloudflare environments
Route and categorize tickets to appropriate departments (Business Systems, Infrastructure, Data & Development, etc.)

Requirements

Bilingual proficiency in English and Spanish
3+ years of experience in IT support
Advanced knowledge of systems like Exchange Online, Active Directory, SharePoint
Experience with material troubleshooting for software applications
Knowledge of RingCentral and PrinterCloud configurations
Familiarity with Monday.com management and ShareFile administration

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Exchange OnlineActive DirectorySharePointRingCentralPrinterCloudMonday.comShareFileCitrixCloudflaretroubleshooting

Soft Skills

bilingual proficiencycommunicationuser supportcollaborationticket routingproblem-solvingorganizationautomation setuppermission managementdata transfer