Helpdesk Assistant Intern
Distro
internship
Posted on:
Location Type: Remote
Location: Colombia
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Job Level
About the role
- Provide first-level help desk support through service ticket systems
- Monitor and escalate technical issues as needed
- Communicate clearly and effectively with internal teams to resolve problems
- Assist in the assessment of new application ideas
- Review Active Directory for old and admin accounts
- Support the organization of the file server data structure
- Document networks and help write SOPs
- Assist in the installation of network equipment (e.g., racks, cables, hardware)
- Participate in field visits and support network engineers as needed
Requirements
- C1 English level (mandatory)
- Junior level (1 to 3 years of experience)
- Strong communication and customer service skills
- Eagerness to learn and receive guidance
- Ability to escalate issues appropriately and ask for help when needed
- Self-motivated, collaborative, and responsible
- Comfortable working independently during night shifts
- Proficient in Microsoft tools and general IT troubleshooting
- Understanding of IP networking, Ethernet principles, OSI model (a plus)
- Familiarity with Active Directory (a plus)
- Cloud computing experience (Azure, AWS) (a plus)
- Troubleshooting skills and ability to support or assist in cloud migrations (a plus)
- Basic documentation and SOP writing skills (a plus)
Benefits
- Remote Home Office work
- 8AM - 5PM EST shift
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT troubleshootingIP networkingEthernet principlesOSI modelActive Directorycloud computingAzureAWSdocumentationSOP writing
Soft skills
communication skillscustomer service skillseagerness to learnself-motivatedcollaborativeresponsibleability to escalate issuesindependent workproblem-solvingteam collaboration