Desktop Support Technician

Distributor Wire & Cable

full-time

Posted on: 9/24/2025

Origin: • 🇺🇸 United States

✨ AI Apply

💰 $26 - $31 per hour

Mid-LevelSenior

ERPMacOS

About the role

Provide expert-level support for distribution center-specific software, including Warehouse Management System and logistics/shipping software
Troubleshoot issues with mobile devices, laptops, scanners and printers
Diagnose and resolve software conflicts that could disrupt distribution center operations
Respond to IT support requests from staff and users in a timely and professional manner
Troubleshoot network connectivity issues affecting warehouse equipment
Ensure data flow between WMS, ERP, and shipping carrier portals
Resolve issues with printers that produce shipping labels and documentation
Manage and respond to support tickets, provide remote and occasional onsite support
Travel occasionally to provide onsite support as needed
Document support requests and solutions in help desk management system
Create training tools and train end-users on software and hardware use
Monitor and maintain network and systems performance and security
Assist in deployment of software updates and perform routine maintenance
Ensure compliance with IT policies and best practices

At least 3 years of experience in a desktop support or related technical support role
Experience supporting both remotely and in a distribution environment highly preferred
Experience with and a solid understanding of Warehouse Management Systems and their functions
Proficiency in troubleshooting and supporting various operations systems (Windows, MacOS)
Proficiency in troubleshooting and supporting hardware such as scanners and printers
Strong knowledge of PC and desktop hardware components and peripherals
Familiarity with common business applications and software
Basic understanding of networking concepts
Familiarity with help desk software and ticketing systems
Excellent communication and customer service skills
Ability to handle multiple support requests simultaneously while maintaining professionalism
Ability to provide an exceptional experience to all users of various capabilities
Strong problem-solving skills and attention to detail
Ability to work independently as well as in a team environment
Experience with remote troubleshooting tools
Must be able to pass a background check and drug screen