Member Support Agent – Contractor
DISQO
contract
Posted on:
Location Type: Remote
Location: Armenia
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About the role
- Handle member inquiries via tickets and chat in a timely and professional manner
- Help reduce ticket backlog during peak periods
- Investigate member account issues and provide accurate resolutions
- Follow internal workflows and support procedures
- Escalate complex cases when necessary
- Maintain high quality standards and SLA performance
- Collaborate with the team to ensure smooth support operations
Requirements
- Previous experience in Customer Support or Member Support roles
- Strong written English communication skills
- Ability to follow processes and work independently
- Strong attention to detail and problem-solving skills
- Ability to quickly adapt to changing priorities
- Must **not have a conflicting permanent full-time job** that would limit availability during business hours
- Ability to join during the day when backlog support is required
- Availability to work weekends is required
Benefits
- Premium health insurance, family package
- Stock options
- Team events
- Opportunity for sharing best practice with our US office
- Catered lunches at the office
- Healthy food kitchen
- English Classes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
written communicationattention to detailproblem-solvingadaptabilityindependencecollaborationprofessionalism