Disperse

Solution Consultant

Disperse

full-time

Posted on:

Location Type: Hybrid

Location: Sarajevo • Bosnia and Herzegovina

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Job Level

Junior

About the role

  • Lead engaging product demos, ensuring presentations align with customer personas and needs.
  • Conduct discovery sessions to understand customer challenges, goals, and potential blockers.
  • Assist our Account Executives in creating tailored proposals, extracting insights from project documentation and schedules.
  • Collaborate with the Product Team to refine offerings based on customer feedback.
  • Conduct regular check-ins and training sessions, tailoring content to different user roles.
  • Ensure project teams are fully trained and integrating the platform efficiently into their daily workflows.
  • Track usage and engagement, proactively identifying roadblocks to ensure customers achieve ROI.
  • Act as the voice of the customer, capturing feedback and success stories to improve the product.
  • Keep internal stakeholders updated on project progress, special requests, and customer feedback.
  • Own key customer interactions, including kick-off meetings, launches, and close-outs.
  • Align internal teams to ensure smooth and accurate project execution.
  • Manage proof of value success, from initial onboarding to conversion.
  • Maintain a high level of responsiveness, ensuring customers always receive timely support.
  • Develop and implement scalable best practices to enhance project efficiency and customer experience.
  • Track customer use cases and behaviors, leveraging data to refine engagement strategies.

Requirements

  • Bachelor’s or Master’s Degree in Architecture, Civil Engineering, Mechanical Engineering or other related field.
  • 1+ years of experience in solution consulting, pre-sales, customer success, project management, or a similar customer-facing role.
  • Ability to translate technical solutions into business value for non-technical stakeholders.
  • Familiarity with the construction industry, SaaS, and project management concepts.
  • Excellent communication, presentation, and problem-solving skills.
  • High proficiency in written and spoken English (other world languages are a plus).
  • A proactive, strategic, and solutions-oriented mindset—always looking to improve processes and customer experiences.
  • Ability to document, track, and share key project insights, keeping internal databases and project records up to date.
Benefits
  • Competitive salary
  • Extra vacation days
  • Unique growth opportunities
  • Positive and supportive working environment
  • Open and transparent culture
  • Opportunity to transform your career path through being part of an exciting startup journey
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
solution consultingpre-salescustomer successproject managementdata analysistechnical documentationcustomer engagement strategies
Soft Skills
communicationpresentationproblem-solvingproactive mindsetstrategic thinkingsolutions-orientedresponsiveness