Dispatch

Solutions Engineer

• Technical lead for customer-facing engagements across the full Dispatch customer lifecycle: sales, implementation, launch, and ongoing expansion.
• Partner closely with Sales, Account Management, and Client Service Management to deeply understand customer workflows, technical environments, and business goals.
• Own the technical narrative of Dispatch for prospects and customers—demonstrating how Dispatch fits into their existing systems, solves real problems, and scales with their business.
• Translate customer needs and constraints into clear technical designs, implementation plans, and product feedback for Engineering and Product.
• Act as a trusted technical advisor to customers, helping them navigate complexity and make confident decisions using Dispatch.
• Lead the technical aspects of pre-sales discovery, solution design, and product demonstrations for complex, enterprise prospects.
• Design and execute onboarding and implementation strategies for new customers, serving as the primary technical point of contact through launch.
• Collaborate with Client Service Management, Account Management, and Engineering to triage issues, debug integrations, and ensure successful customer outcomes.
• Enable revenue growth by supporting renewals, expansions, and upsell opportunities with deep product and technical expertise.
• Elevate Dispatch’s technical credibility by educating customers, partners, and internal teams through documentation, training materials, and best practices.