Discord

Senior Manager, Ads, Revenue & Commerce Policy

Discord

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $232,000 - $261,000 per year

Job Level

Senior

About the role

  • Manage and develop a team of policy experts with various experience levels, providing mentorship, strategic direction, and support for their professional growth
  • Develop and maintain comprehensive content and product policies for Discord's revenue products, including advertising (Quests, Video Quests), Nitro subscriptions, creator monetisation, app monetisation, Developer Policy, and emerging commercial initiatives
  • Serve as the primary policy advisor to revenue product leaders and developers, providing guidance on safety risk assessment, policy implications, and compliance requirements throughout the product development lifecycle
  • Translate regulatory requirements (such as advertising standards, consumer protection laws, and platform integrity regulations) into actionable policy frameworks and operational guidance
  • Collaborate with Trust & Safety to create clear, enforceable policy criteria and decision frameworks that scale across our global moderation workflows
  • Partner with Legal to ensure policies align with regulatory obligations whilst enabling business objectives
  • Work cross-functionally with Product, Engineering, Data Science, Revenue, Sales, and Business Partnership teams to identify policy gaps, evaluate product changes, and balance user safety with product innovation
  • Create external-facing policy documentation and user-facing communications that explain our commercial policies in Discord's authentic voice
  • Monitor industry trends, peer company approaches, and emerging regulatory developments in online advertising, creator economies, and platform monetisation
  • Lead policy reviews and risk assessments for new revenue product launches, providing strategic recommendations to senior leadership
  • Represent Discord externally to business partners, advertisers, and other external stakeholders

Requirements

  • 7+ years of experience in trust and safety, content policy, product policy, or advertising policy roles at technology platforms, ads tech, communication services, or online marketplaces
  • 2+ years of experience managing policy professionals, with a track record of developing talent and building high-performing teams
  • Deep knowledge of advertising policies and industry standards (e.g., IAB guidelines, platform advertising policies, brand safety frameworks)
  • Experience advising product teams on policy implications and conducting risk assessments for new product features
  • Demonstrated ability to write clear, enforceable policies that balance user protection, business needs, and regulatory compliance
  • Strong understanding of platform integrity issues, including fraud, scams, and other harmful content in commercial contexts
  • Familiarity with relevant regulations such as consumer protection laws, advertising standards, children's safety regulations, and platform transparency requirements
  • Excellent stakeholder management skills with the ability to influence without authority and build consensus across Legal, Product, Trust & Safety, Revenue, Sales, and Business Partnership teams
  • Experience creating scalable operational guidance and training materials for content moderation teams
  • Outstanding written and verbal communication skills, with the ability to distil complex policy issues into executive briefs and user-facing documentation
  • Analytical mindset with the ability to use data and user research to inform policy decisions.
Benefits
  • equity
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content policyproduct policyadvertising policyrisk assessmentpolicy framework developmentpolicy documentationoperational guidancedata analysisuser researchpolicy writing
Soft Skills
mentorshipstrategic directionstakeholder managementinfluence without authorityconsensus buildingcommunicationanalytical mindsetteam developmentcollaborationleadership