DIRECTV

Customer Retention Specialist

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
• Utilize various systems and tools to assist customers.
• Use sales expertise to make recommendations according to customer’s needs.
• Utilize operational systems to process purchases of all products and services.
• Use solid problem-solving skills to identify and solution customer’s technical issues.
• Demonstrate strong verbal and written communication skills.
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST).

Video Solutions Loyalty Specialist

Product Manager

• Direct technical product management and development teams in achieving company goals and objectives.
• Own the strategic direction of entire functional area and set a multi-year strategy.
• Final decision-making authority on operation and management of the team.
• Develop new processes and opportunities for cost savings and optimization of existing roadmaps.
• Discuss issues with both technical and non-technical executives to resolve larger/long term issues.
• Act as technical liaison to external teams and partner with cross-functional leaders.
• Translate business needs into long-term technical vision and strategic roadmap for software products.
• Collaborate with senior leadership and cross-functional teams to drive product initiatives from conception to market launch.
• Prioritize features critical for delivery of business value and ensure smooth delivery by execution teams.
• Ensure non-functional requirements comply with relevant regulatory standards and industry best practices.

Senior Director, Technical Product Management

• Define and drive long-term product strategy for streaming experiences
• Conduct ongoing market, competitive, and consumer analysis to inform roadmap prioritization
• Build strong relationships with 3rd party partners while developing opportunities
• Partner with executive leadership to shape multi-year product vision and investment strategy
• Lead capital allocation planning across the marketing organization
• Develop frameworks to evaluate ROI on marketing spend
• Identify and evaluate strategic partnerships that enhance DIRECTV’s portfolio of products
• Establish and monitor KPIs tied to product performance and capital efficiency

Lead Product Management Manager

AI Engineer

• Serve as a technical authority for Generative AI and AI-driven architecture across the enterprise, providing hands-on architectural leadership
• Drive GenAI strategy and solution design, identifying, evaluating, and applying emerging technologies
• Architect and govern Model Context Protocol (MCP) implementations, defining how context, memory, tools, policies, and guardrails are structured
• Design and lead multi-agent and agent-to-agent orchestration architectures
• Define orchestration strategies coordinating LLMs, agents, tools, workflows, and downstream systems
• Partner with business and product stakeholders to translate business problems into AI-driven solutions
• Lead architectural discovery and design workshops aligning AI capabilities with DIRECTV’s strategic goals
• Establish reusable AI architecture patterns, reference architectures, and best practices

Video Solutions Loyalty Specialist

Senior Director, Technical Product Management

Lead Product Management Manager

Principal AI Architect