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About the role
Key responsibilities & impact- Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
- Utilize various systems and tools to assist customers.
- Use sales expertise to make recommendations according to customer’s needs.
- Utilize operational systems to process purchases of all products and services.
- Use solid problem-solving skills to identify and solution customer’s technical issues.
- Demonstrate strong verbal and written communication skills.
- Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST).
Requirements
What you’ll need- 6 months to 1 year of customer service work experience
- Familiarity with Windows computers
- An ability to deliver regular and reliable attendance
- A private or secluded work location within your residence
- Reliable LAN or WLAN internet service with speeds of at least 18mbps download, 12mbps upload that can be dedicated to DIRECTV work.
Benefits
Comp & perks- FREE DIRECTV Premier Package with free installation (this includes HBO Max, Cinemax, Showtime, & Starz)
- FREE DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass) and unlimited cloud DVR
- 25% off AT&T Cell Phone Service
- Competitive salary with potential monthly performance bonus.
- Health benefits and paid time off.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem-solvingsales expertisetechnical issue resolutionWindows familiarityinternet service reliability
Soft Skills
verbal communicationwritten communicationreliabilityattendance