Direct technical product management and development teams in achieving company goals and objectives.
Own the strategic direction of entire functional area and set a multi-year strategy.
Final decision-making authority on operation and management of the team.
Develop new processes and opportunities for cost savings and optimization of existing roadmaps.
Discuss issues with both technical and non-technical executives to resolve larger/long term issues.
Act as technical liaison to external teams and partner with cross-functional leaders.
Translate business needs into long-term technical vision and strategic roadmap for software products.
Collaborate with senior leadership and cross-functional teams to drive product initiatives from conception to market launch.
Prioritize features critical for delivery of business value and ensure smooth delivery by execution teams.
Ensure non-functional requirements comply with relevant regulatory standards and industry best practices.

Requirements

Bachelor’s degree in computer science, Engineering, Telecommunications, or related field; MBA or relevant advanced degree preferred.
8+ years of experience in product management and program management within the telecommunications or software industry.
Expert knowledge of Salesforce is required; experience with Genesys Cloud and Slack collaboration is a plus.
Deep understanding of APIs/mS, Center and Agent Tooling and processes.
Proven ability to engage effectively with customers to gather feedback, address integration needs, and ensure satisfaction with product solutions.
Proven ability to lead and inspire cross-functional teams, fostering a culture of collaboration, innovation, empathy, and support. Servant-Leadership style is critical.
Expertise in project management and development methodologies (Agile, Scrum, etc.) and tools (e.g., JIRA, Trello).
Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences and senior stakeholders.
Strong analytical and problem-solving skills, with a strategic, data-driven approach to decision-making. Proven experience driving business value through technology delivery.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementprogram managementAPIsSalesforceGenesys CloudAgent Toolingproject managementAgileScrumdata-driven decision-making

Soft Skills

leadershipcollaborationinnovationempathysupportcommunicationanalytical skillsproblem-solvingcustomer engagementservant leadership

Certifications

Bachelor’s degreeMBAadvanced degree