DIRECTV

Senior Director – Technical Product Development – Operations Apps

DIRECTV

full-time

Posted on:

Location Type: Remote

Location: California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $178,852 - $324,697 per year

Job Level

Senior

About the role

  • Gather and refine business requirements; using knowledge of platform capabilities, guide internal customers to best-fit approaches for satisfying business needs
  • Lead hybrid employee and vendor teams to enhance contact center CRM, field service, and dealer management platforms to support evolving business needs
  • Take advantage of modern delivery practices and AI-aided practices to shorten time to market and improve efficiency
  • Maintain a high standard of technical quality and availability; hold third-party software providers accountable to up-time and quality standards
  • Ensure that non-functional requirements are in place and comply with relevant regulatory standards and industry best practices, particularly in compliance, security, reliability, and performance
  • Facilitate and resolve schedule and budget challenges that arise as requirements change, or technical roadblocks interfere with delivery
  • Solve problems in a way that balances time to business value, program priorities, and technical team efficiency

Requirements

  • Bachelor’s degree in computer science, engineering, or a related field
  • 8+ years of experience delivering capabilities for frontline operations on third-party platforms, ideally Salesforce
  • Proven ability to lead and inspire cross-functional teams, fostering a culture of collaboration, innovation, empathy, and support
  • Expertise in project management and development methodologies (Agile, Scrum, etc.) and tools (e.g., Jira)
  • Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences and senior stakeholders
  • Strong analytical and problem-solving skills, with a strategic, data-driven approach to decision-making
  • Proven experience driving business value through technology delivery
  • May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data
  • This role requires a minimum, but is not limited to approximately 10% travel.
Benefits
  • Competitive salary
  • 401(k) matching
  • Health insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementAgileScrumdata-driven decision-makingbusiness requirements gatheringtechnical quality assurancenon-functional requirements complianceproblem-solvingthird-party platform deliverySalesforce
Soft Skills
leadershipcollaborationinnovationempathysupportcommunicationanalytical skillsstrategic thinkingteam efficiencyconflict resolution
Certifications
Bachelor’s degree in computer scienceBachelor’s degree in engineering