Roadside Area Manager
Direct Line Group
full-time
Posted on:
Location Type: Hybrid
Location: Leeds • United Kingdom
Visit company websiteExplore more
About the role
- Execute the roll-out plan for the Green Flag Rescue Patrol force within region, maximising roadside revenue opportunities, effectively controlling spend and monitoring customer satisfaction.
- Accountable for leading the growth and development of the patrol force creating high performing teams’ within region.
- Drive patrol performance and ensure performance metrics are consistently achieved across the allocated region.
- Identify and deliver efficiencies and roadside revenue opportunities whilst meeting the needs of our customers and adhering to risk and compliance requirements.
- Translate business strategy into meaningful direction and priorities for your team to achieve, providing support and guidance and maintaining clear accountability for the individual.
- Own, track and report performance and sustainability metrics for the area to the Head of Roadside, in accordance with the Green Flag patrol force strategy.
- Ensure that safe working practices are embedded at the heart of the Green Flag patrol force.
Requirements
- Recognised as having extensive roadside product knowledge.
- Best practice and first-class Health & Safety behaviours.
- Live and breathe the “People Leadership” qualities
- Experience in designing and embedding new operational models
- Remote Management of teams
- Data development and oversight will be required as a core attribute
- Awareness and adherence to all Risk, Governance and HR policies and processes.
Benefits
- 9% employer contributed pension
- 50% off home, motor and pet insurance and free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
roadside product knowledgeoperational models designdata developmentperformance metrics trackingsustainability metrics reporting
Soft skills
people leadershipteam developmentcustomer satisfaction managementperformance managementcommunication
Certifications
Health & Safety certification