Direct Line Group

Data Scientist

• Support with development and deployment of machine learning models
• Understand existing model performance, via Actual vs Expected and model monitoring.
• Build on current model reporting methods
• Supporting on trading activity, including proposals, testing & PIRs
• Report on statistical trends in various datasets
• Interrogating of regular reporting & conduct processes to support Pricing outcomes
• Monitoring performance dashboards, identifying threats & opportunities
• Liaising with our Pricing Optimisation & Trading teams to deliver great customer and commercial outcomes
• Working closely with the pricing & underwriting team to deliver great pricing & underwriting outcomes.
• Adherence to relevant pricing controls.
• Dealing with pricing referrals as required.

Pricing Data Scientist

Marketing

• Reporting directly to the Head of Existing Partnerships
• Responsible for planning and execution of marketing activity on our Caravan and Motorhome Club (CaMC) partnership breakdown products
• Drive sales and maximise ROI whilst ensuring all activity delivers on the shared partnership objectives
• Work with key external and internal stakeholders to manage and optimise all creative and media plans
• Oversee the annual plan and budget
• Work closely with the Caravan and Motorhome Club (CaMC) marketing team to execute all marketing product comms and track performance to achieve agreed sales targets
• Manage internal and external stakeholders to deliver an optimised annual plan
• Ensure the timely booking of media
• Leading on creative ensuring all assets are compliant and approved by CaMC
• Work with the internal design studio to ensure consistency across all creative
• Work on ad-hoc marketing projects such as quick-win trading initiatives and growth products
• Produce and communicate marketing performance measures in conjunction with the CaMC marketing team

Marketing Manager

Engineer

• Support customers when their vehicle is involved in an insurance claim
• Provide both an inspection service and technical support to the claim’s functions
• Inspect all claimants’ vehicles within agreed service level timeframes
• Manage customer expectation and deliver an effortless customer experience
• Create a customer focused culture that delivers on Ease, Speed, Quality and Recommend measures
• Support the delivery and management of Accidental Damage spend budget
• Identify, own and manage the risks in line with the Group Risk Framework
• Utilize multiple key systems and information sources for problem solving and decision making

Internal Engineer

Manager

• Define and deliver Darwin trading MI, metrics and measures (from a multiple of sources)
• Deliver the business plan and trading KPIs
• Use a range of insight and direct approaches to actively keep track of the PCW market, present analysis and findings
• Develop retail price tests making price adaptations and build products and proposition s to improve trading metrics of written premium, volume, loss ratio and risk mix
• Build a deep understanding of the drivers of profitability, especially underlying risk pricing and the uncertainty inherent in the risk price
• Use data and commercial instinct to make big calls in uncertain economic conditions and help CEO /CFO / ExCo members understand these.
• Use multiple sources of insight to help unpack the equity story for our shareholders
• Use insight to actively keep track of the Insurance Market and give direction for pricing / product / customer journey improvement.

Commercial Trading Manager

Pricing Analyst

• Carrying out the Pricing-owned projection of ultimate claim costs in Python, using the latest transactional claim data, insight from other teams, and your own experience and judgement to contribute to the Pricing Best Estimate.
• Developing our projection methodology to reduce and quantify uncertainty, and to provide the best baseline for inflation forecasting.
• Contributing to the monthly view of claims performance presented to key stakeholders to support decisions across the business.
• Leading ad hoc analysis into emerging claims trends, exploring both external and risk-mix drivers of change.
• Supporting other product teams in developing their claims projections, including collaborating closely with the Motability Pricing team.

Senior Pricing Analyst – Pricing Adequacy

• Monitor and optimise performance of Home insurance products across our brands.
• Ensure alignment with agreed targets, identifying trends and implementing changes to achieve objectives.
• Maintain regulatory compliance, upholding governance standards and ensuring all activity meets FCA requirements.
• Collaborate across teams, sharing insights and supporting initiatives that drive pricing excellence.
• Contribute to continuous improvement, using data-driven analysis to influence pricing strategies and customer outcomes.

Home Pricing Analyst

Operations

• Accountable for leading and developing high performing Customer Solutions teams based in both our Leeds and Glasgow sites
• Live and breathe our values and set high standards for yourself and others
• Be a leader that’s visible, motivational and approachable
• Be relentless about doing things smarter and encourage people to question what, why and how we do things
• Lead from the front providing direction and coaching
• Build diverse collaborative relationships with other business areas to unblock problems
• Control costs by taking care of customers in a sustainable way
• Identify, own and manage risks involved in running our business

Customer Solutions Operations Manager

Consultant

• Identifying/designing/delivering business change, either independently or as part of wider transformation programmes (including running Proof of concept’s as appropriate)
• Collaborating across the whole business to ensure all key change activities deliver within timescales, with associated benefits fully realised
• Support the embedment of change, working with key stakeholders.
• Ensure all change adheres to relevant governance and sign off processes
• Apply appropriate change methodology and structured problem solving to maximise benefit realisation, ensuring that Customer experience, Conduct, growth, and profitability are considered at every stage
• Build change capability within areas of the business that you interact with
• Provide coaching and thought leadership across all hierarchy levels to improve ways of working
• Work closely with the key support departments including, Learning, Internal Comms, Governance & Customer Interactions, Knowledge Asset & Operational Comms, to ensure specialist services are utilised where required
• Delivers strong engagement with (and management of) stakeholders
• Keep abreast of developments within the Change Management field and ensure that appropriate tools and techniques are transferred into your personal development plan

Business Improvement Consultant

• Provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes
• Responsible for the delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality and cost management
• Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times
• Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy
• Support the delivery and management of the AD spend
• Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts
• Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards
• Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers
• Develop self to maximise your full potential in the role

External Automotive Claims Engineer

• Provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes
• Responsible for the delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality and cost management
• Ensure that the customer experience is at the heart of everything you do, treating customers fairly at all times
• Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy
• Support the delivery and management of the AD spend
• Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts
• Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards
• Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers
• Develop self to maximise your full potential in the role

• Reporting directly to the Specialist Claims Operational Manager.
• Lead and support a team of Desk Based Property Insurance Advisors (DBPIAs).
• Manage end-to-end Home and Commercial claims.
• Provide leadership and guidance to Home Resolution Operations Team Leaders.
• Identify and promote best practices, driving continuous improvement.
• Apply your industry knowledge and regulatory expertise to assess and categorise risk accurately.
• Oversee customer conversations and remote assessments.
• Maintain compliance with policy requirements and Health & Safety standards.
• Manage claim demand, productivity, and supplier instructions.
• Capture and resolve customer concerns within policy guidelines.
• Drive governance and quality control by overseeing audits, feedback, and completion of training modules.

Claims Manager

Financial Planning and Analysis

• Lead and deliver a portfolio of strategic change initiatives across Claims Finance on a 12-month fixed term contract
• Define and manage Claims Finance transformation, ensuring alignment with wider business strategy
• Identify and deliver process improvements, automation, and standardisation to boost accuracy and efficiency
• Translate complex financial information into clear, actionable insights for senior stakeholders
• Act as a trusted advisor to the Chief Claims Officer and Finance leadership
• Collaborate across departments including operations, Claims change teams and other FBP teams
• Build capability across Finance and foster a culture of continuous improvement
• Influence and lead virtual cross-functional teams (Finance, Claims, Actuarial, Pricing)
• Set KPIs and success measures and deliver tangible outcomes such as cost savings, efficiency gains, and stronger financial insights

Pricing Data Scientist

Marketing Manager

Internal Engineer

Commercial Trading Manager

Senior Pricing Analyst – Pricing Adequacy

Home Pricing Analyst

Customer Solutions Operations Manager

Business Improvement Consultant

External Automotive Claims Engineer

External Automotive Claims Engineer

Claims Manager

Finance Business Partner – Claims Transformation