DiliTrust

Business Development Rep

• Generate qualified appointments that turn into sales opportunities for our Account Executives.
• Collaborate closely with Account Executives on prospecting strategies.
• Phone prospecting to secure qualified meetings.
• Conduct qualification meetings or end-to-end sales cycles in the Mid-Market / Enterprise segment.

Business Development Representative

Account Manager

• Build strategic relationships with legal departments, General Counsel, Corporate Secretaries, Legal Operations teams, CEOs, Board members, and other executive stakeholders across multinational corporations and public sector organizations
• Serve as a trusted advisor to customers, helping drive adoption, long-term success, and growth across DiliTrust’s legal technology solutions
• Act as a product expert and customer advocate internally, collaborating closely with sales, implementation, support, product, development, and marketing teams to ensure an exceptional customer experience
• Building and maintaining relationships with a portfolio of strategic client accounts
• Driving customer adoption, engagement, and long-term account success
• Managing contract renewals and supporting retention initiatives
• Identifying and acting on upsell and cross-sell opportunities to meet targets
• Leading customer business reviews and strategic account discussions
• Acting as a consultant and trusted advisor on DiliTrust products and best practices
• Collaborating cross-functionally to support customer needs, escalations, and ongoing initiatives
• Monitoring KPIs, customer usage, and business outcomes to support customer value and growth

Events

• Own the events function end-to-end
• Define processes and build the strategy framework
• Ensure each activation reflects the brand and drives business impact
• Manage events across all markets: France, Spain, Italy, DACH, US, Canada, MEA
• Ensure each event is well-prepared, on-brand, and properly followed up
• Work closely with Sales, Customer Success, and regional Legal Expert and Alliances managers
• Plan and execute events that satisfy local needs and align with the global strategy

Senior Event Manager

Customer Success Manager

• Reporting to the Chief Customer Success Officer, you will manage a team of people and oversee the team's growth.
• Ensure customer satisfaction and retention at a global scale.
• Oversee and optimize customer projects, ensuring efficient implementation, on-time delivery, and budget adherence.
• Act as a strategic advisor to customers, helping them maximize the value of our solutions and improve their satisfaction.
• Develop and execute strategies to maximize customer retention, engagement, and account expansion.
• Identify and pursue new business opportunities to support growth and market expansion across Europe.
• Work closely with sales teams to enhance customer acquisition and develop long-term partnerships.
• Lead and challenge regional teams in consulting, implementation, support, and customer relationship management.
• Train and mentor teams to improve their skills and overall performance.
• Manage a team, ensuring their professional growth and career development.
• Analyze regional performance and provide strategic recommendations to optimize results.
• Collaborate with sales, marketing, and R&D teams to enhance our solutions and align them with market needs.
• Actively participate in the sales process and contribute to product evolution to meet customer expectations.

Head of Customer Success

People Operations

• You will be the main point of contact for all HR matters in your perimeter and will implement the best HR solutions, in line with the People Strategy and Company objectives.
• Provide expertise, operational support and advice to managers in managing their teams, enhancing people management practices and leadership effectiveness through continuous feedback and coaching
• Run HR process such as Performance Reviews, People Reviews, Compensation Reviews, Learning & Development plan definition
• Support Employees in their development and handle the full employees lifecycle, championing equal opportunity and fair policy application for all employees
• Monitor well-being and identify actions to always further improve it
• Contribute to C&B analysis for your perimeter, guaranteeing equity and fairness in the decisions
• Work on various Local and Global HR projects
• Foster collaboration and best practices sharing within the People team