Diligent

Director, GTM Technology

Diligent

full-time

Posted on:

Location Type: Hybrid

Location: New York City • District of Columbia • New York • United States

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Job Level

Lead

Tech Stack

Tableau

About the role

  • Own the GTM Systems Architecture.
  • Own the design and execution of the GTM operating model across Sales, Partnerships, and Customer Success.
  • Consolidate and optimize the GTM systems architecture across Salesforce, Gainsight, Common Room, and adjacent tools.
  • Ensure systems are scalable, performant, and aligned to long-term business needs.
  • Drive Systems Execution and Delivery.
  • Own the end-to-end delivery of GTM systems initiatives in partnership with GTM Apps / Data and Analytics, from requirements through implementation and rollout.
  • Manage system-related projects, coordinating across Sales, CS, Ops, Data, and IT as needed to deliver outcomes.
  • Execute against a defined roadmap in partnership with GTM Operations, who owns prioritization and business process.
  • Focus on speed, quality, and reliability of delivery, ensuring initiatives are completed and adopted.
  • Identify, design, and implement AI-powered workflows that improve productivity, automation, and insight generation.
  • Bring high-impact use cases into production (e.g., pipeline intelligence, account signals, workflow automation).
  • Partner with Data and Analytics teams to embed models, signals, and insights into GTM systems and workflows.
  • Lead integration across core GTM tools to create seamless workflows across the customer lifecycle.
  • Eliminate manual work and reduce operational friction through automation.
  • Ensure systems support scalable execution across Sales and Customer Success.
  • Own system-level data structures, standards, and governance within Salesforce and adjacent tools.
  • Ensure consistency, accuracy, and usability of data across GTM systems.
  • Partner with FP&A and Analytics to ensure systems support forecasting, reporting, and performance management.
  • Manage relationships with key GTM technology vendors.
  • Ensure tools are optimized, cost-effective, and aligned with business strategy.
  • Evaluate new technologies, with a focus on AI and automation, to continuously evolve the GTM stack.

Requirements

  • 8–10+ years of experience in GTM Systems, Revenue Operations, or Sales Operations, with deep Salesforce knowledge.
  • Proven experience owning and scaling CRM ecosystems and integrations in a B2B SaaS environment.
  • Experience building automation and applying AI within GTM workflows.
  • Strong systems and architecture mindset with the ability to translate business needs into scalable technical solutions.
  • Strong process optimization experience, demonstrated ability to redesign and streamline GTM workflows across Sales and Customer Success to improve efficiency, adoption and business outcomes.
  • Data-driven and analytically rigorous, with familiarity in tools such as Snowflake, Tableau, or similar.
  • Strong execution orientation with the ability to manage multiple initiatives and deliver in a fast-paced environment.
  • Excellent communication skills, with the ability to work cross-functionally across technical and non-technical stakeholders.
Benefits
  • Creativity is ingrained in our culture.
  • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
  • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
  • Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceGainsightCommon RoomAI-powered workflowsautomationdata structuresdata governanceCRM ecosystemsprocess optimizationB2B SaaS
Soft Skills
execution orientationcommunication skillscross-functional collaborationanalytical rigorproject managementleadershipproblem-solvingadaptabilitystrategic thinkingstakeholder management