Diligent

Director, GTM Operations

Diligent

full-time

Posted on:

Location Type: Hybrid

Location: New York CityNew YorkWashingtonUnited States

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Salary

💰 $200,000 - $217,000 per year

Job Level

Tech Stack

About the role

  • Partner with the CCO and Finance to develop and operationalize a commercial growth strategy, ensuring alignment between pipeline and bookings targets, capacity, headcount and budgets
  • Translate complex data into actionable recommendations for Commercial leaders
  • Develop and maintain segmentation models and sales coverage strategies that align to growth objectives, drive focus, and optimize rep productivity
  • Own and evolve the global sales forecasting framework, implementing a disciplined, data-driven forecast cadence across all theatres and segments.
  • Utilize Salesforce, GTM tools and data sets (snowflake) to drive predictability, pipeline conversion, stage hygiene, and deal inspection processes.
  • Deliver consistent reporting on performance-to-plan, win/loss trends, and funnel dynamics
  • Drive operational excellence by refining core sales processes, methodologies, and business cadences (e.g., territory management, forecasting, and pipeline reviews)
  • Implement a standardized sales methodology, with clear stage definitions, qualification criteria, and progression benchmarks across segments
  • Build and maintain reporting frameworks, dashboards, and KPIs to provide actionable insights into pipeline health, sales performance, and revenue forecasting
  • Lead territory design, ensuring sales coverage aligns with market opportunities and business objectives
  • Continuously optimize territory assignments and GTM approaches based on performance data and growth trends

Requirements

  • 10+ years of experience in Revenue Operations, Commercial Strategy, or Go-to-Market Operations, with at least 2 years in a senior leadership role.
  • Proven experience partnering directly with CROs, CFOs, and executive leadership to design and execute multi-year commercial plans.
  • Deep expertise in Salesforce, Outreach, Gong, and other GTM tools.
  • Strong analytical skills and fluency with forecasting, funnel metrics, sales velocity, and retention/expansion KPIs.
  • Demonstrated success in improving sales productivity, enhancing marketing performance, and supporting customer success initiatives.
  • Experience designing sales methodologies and commercial processes that scale in B2B SaaS.
  • Comfort working cross-functionally and influencing without authority — excelling at aligning diverse stakeholders around common goals.
  • High EQ, clear communication skills, and a strong sense of ownership.
Benefits
  • Flexible work environment
  • Global days of service
  • Comprehensive health benefits
  • Meeting free days
  • Generous time off policy
  • Wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
revenue operationscommercial strategygo-to-market operationssales forecastingsales methodologiesdata analysispipeline managementsales productivityB2B SaaSKPI development
Soft Skills
analytical skillscommunication skillsinfluencing without authoritycross-functional collaborationhigh emotional intelligenceownershipstakeholder alignmentleadershipstrategic thinkingproblem-solving