
Director, GTM Operations
Diligent
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • Washington • United States
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Salary
💰 $200,000 - $217,000 per year
Job Level
Tech Stack
About the role
- Partner with the CCO and Finance to develop and operationalize a commercial growth strategy, ensuring alignment between pipeline and bookings targets, capacity, headcount and budgets
- Translate complex data into actionable recommendations for Commercial leaders
- Develop and maintain segmentation models and sales coverage strategies that align to growth objectives, drive focus, and optimize rep productivity
- Own and evolve the global sales forecasting framework, implementing a disciplined, data-driven forecast cadence across all theatres and segments.
- Utilize Salesforce, GTM tools and data sets (snowflake) to drive predictability, pipeline conversion, stage hygiene, and deal inspection processes.
- Deliver consistent reporting on performance-to-plan, win/loss trends, and funnel dynamics
- Drive operational excellence by refining core sales processes, methodologies, and business cadences (e.g., territory management, forecasting, and pipeline reviews)
- Implement a standardized sales methodology, with clear stage definitions, qualification criteria, and progression benchmarks across segments
- Build and maintain reporting frameworks, dashboards, and KPIs to provide actionable insights into pipeline health, sales performance, and revenue forecasting
- Lead territory design, ensuring sales coverage aligns with market opportunities and business objectives
- Continuously optimize territory assignments and GTM approaches based on performance data and growth trends
Requirements
- 10+ years of experience in Revenue Operations, Commercial Strategy, or Go-to-Market Operations, with at least 2 years in a senior leadership role.
- Proven experience partnering directly with CROs, CFOs, and executive leadership to design and execute multi-year commercial plans.
- Deep expertise in Salesforce, Outreach, Gong, and other GTM tools.
- Strong analytical skills and fluency with forecasting, funnel metrics, sales velocity, and retention/expansion KPIs.
- Demonstrated success in improving sales productivity, enhancing marketing performance, and supporting customer success initiatives.
- Experience designing sales methodologies and commercial processes that scale in B2B SaaS.
- Comfort working cross-functionally and influencing without authority — excelling at aligning diverse stakeholders around common goals.
- High EQ, clear communication skills, and a strong sense of ownership.
Benefits
- Flexible work environment
- Global days of service
- Comprehensive health benefits
- Meeting free days
- Generous time off policy
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
revenue operationscommercial strategygo-to-market operationssales forecastingsales methodologiesdata analysispipeline managementsales productivityB2B SaaSKPI development
Soft Skills
analytical skillscommunication skillsinfluencing without authoritycross-functional collaborationhigh emotional intelligenceownershipstakeholder alignmentleadershipstrategic thinkingproblem-solving