DigniFi

Account Manager

• Define and own DigniFi’s partner integration roadmap across strategic technology partners.
• Develop integration strategies that extend beyond simple checkout experiences and drive financing throughout the dealership service journey — backed by data on integration depth vs. business impact.
• Translate business objectives into technical integration requirements, APIs, data models, and implementation plans.
• In coordination with DigniFi’s Commercial Partnerships team, build the commercial and product case that motivates partner organizations to prioritize DigniFi within their own roadmaps.
• Serve as the primary product contact for partner Product Managers, Architects, and Engineering teams throughout the integration lifecycle.
• Coordinate with internal Product, Engineering, Compliance, Risk, Operations, Legal, and Commercial teams to keep projects moving.
• Identify technical, operational, and organizational roadblocks before they impact delivery — and know when and to whom to escalate, both internally and on the partner side, when a stalled integration needs executive attention to get unstuck.
• Measure integration success using adoption, activation, financing volume, and customer engagement metrics, then use those insights to shape future roadmap decisions.
• Maintain visibility into all active integrations, milestones, dependencies, and partner commitments.

Product Manager – Partner Integration

Representative

• Strengthens and maintains relationships with customers to provide best in class service and drive growth and retention
• Accountable for ensuring an effortless experience and overall satisfaction is provided to assigned book of dealers
• Oversees the resolution of customer inquiries, handling customer escalations, building and maintaining internal and external relationships, and managing the day-to-day needs of the customers
• Collaborates with Dealer Success Manager to establish and maintain expectations and timelines
• Maintain a positive attitude while assisting customers
• Drive results and uphold our company culture
• Drive production in a fast-paced customer service environment
• Address customer concerns in a positive and calm manner
• Ability to multitask between phone and email communication with customers and team
• Drive a high-performance culture through accountability, consistency, and performance
• Use critical thinking, prioritization, and problem-solving skills to accomplish goals within tight deadlines
• Escalate queries and concerns, keeping our employees and customer experience top priority
• Work with internal teams to resolve customer service issues specifically related to: Legal, Accounting, Compliance, Marketing, Loan Servicing, and Underwriting
• Proactively collaborate with team and management regarding performance, adverse impact of decisions on customers, and potential risks to the business
• Be a continuous positive force within the office, creating strong morale and spirit throughout the Advocate team.

Dealer Success Representative

Analyst

• Analyze credit policy performance including approval rates, decision distributions, and cutoff effectiveness
• Support evaluation of credit strategy metrics and tiering strategies
• Monitor automated decisioning rules and identify opportunities for optimization
• Provide analytical support for policy changes, limit adjustments, and offer structure refinements
• Produce recurring credit performance reporting across segments, tiers, and vintages
• Track origination quality metrics, early payment defaults, and delinquency emergence by cohort
• Analyze credit attribute distributions, score migrations, and performance vs. expectations
• Maintain dashboards and scorecards that support internal decision-making and investor/capital partner reporting
• Model tradeoffs between approval rates, expected loss rates, and portfolio yield
• Conduct segment-level profitability analysis to inform risk appetite decisions
• Support scenario analysis and simulation frameworks for proposed policy changes
• Analyze swap-in/swap-out populations to evaluate potential decisioning rule adjustments
• Analyze pricing effectiveness across risk tiers, products, and channels
• Support evaluation of term structures, APR strategies, and fee configurations
• Provide data and insights connecting pricing decisions to portfolio economics and competitive positioning
• Monitor credit model and scorecard performance (rank-ordering, KS statistics, Gini coefficients)
• Support model validation activities by preparing performance data and back-testing analysis
• Analyze model input variables and feature importance to inform future model development
• Collaborate on model performance reviews and enhancement opportunities
• Partner with collections, servicing, and fraud teams to ensure aligned metric definitions and portfolio health understanding
• Collaborate with finance on loss forecasting inputs, CECL analysis, and reserve adequacy
• Support investor and board reporting with transparent loan-level data and performance analytics
• Engage with technology teams on data access, decisioning platform enhancements, and reporting infrastructure

Credit Risk Analyst

Product Manager

• Work with data/engineering team to establish and measure key performance metrics for implemented product solutions. Also develop long term strategies to improve and optimize.
• Primary owner of assigned product domain (ex: dealer, consumer, partner, internal, etc) - assessing market needs and business value to meet organization goals.
• Work with internal stakeholders (ex: Risk, Compliance, Servicing, etc) on project alignment and requirements.
• Track progress against plan and resolve any variances as soon as they are identified.
• Prioritization of new features based on usability, functionality, and user experience.
• Maintain a complete backlog of all the activities, processes, and workflows of all the relevant teams, stakeholders, and any external influencers and consultants.