Dealer Success Representative

DigniFi

Dealer Success Representative supporting dealers and service centers with flexible automotive financing solutions. Building relationships and providing exceptional support to drive growth and retention in the fintech space.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $27 - $28 per hourWebsite

About the role

Key responsibilities & impact

Strengthens and maintains relationships with customers to provide best in class service and drive growth and retention
Accountable for ensuring an effortless experience and overall satisfaction is provided to assigned book of dealers
Oversees the resolution of customer inquiries, handling customer escalations, building and maintaining internal and external relationships, and managing the day-to-day needs of the customers
Collaborates with Dealer Success Manager to establish and maintain expectations and timelines
Maintain a positive attitude while assisting customers
Drive results and uphold our company culture
Drive production in a fast-paced customer service environment
Address customer concerns in a positive and calm manner
Ability to multitask between phone and email communication with customers and team
Drive a high-performance culture through accountability, consistency, and performance
Use critical thinking, prioritization, and problem-solving skills to accomplish goals within tight deadlines
Escalate queries and concerns, keeping our employees and customer experience top priority
Work with internal teams to resolve customer service issues specifically related to: Legal, Accounting, Compliance, Marketing, Loan Servicing, and Underwriting
Proactively collaborate with team and management regarding performance, adverse impact of decisions on customers, and potential risks to the business
Be a continuous positive force within the office, creating strong morale and spirit throughout the Advocate team.

Requirements

What you’ll need

3+ years of experience in customer support or a transaction-based environment (fintech, lending, payments, or dealer services preferred)
Minimum 2 years of experience in a high-volume, SLA-driven environment with responsibility for managing competing priorities and time-sensitive requests
Demonstrated ability to independently troubleshoot complex issues in real time
Experience working directly with external business partners or clients (dealers, vendors, or sales organizations) in a high-urgency environment
Strong decision-making skills with the ability to exercise judgment within defined policies and escalate appropriately when needed
Sales or revenue-support experience strongly preferred
Willing to work on Saturdays
Working knowledge of FDCPA and FCRA experience is preferred
Excellent written and verbal communication combined with analytical and problem-solving skills
Demonstrated ability to multi-task and work in a fast-paced environment
Flexibility and ability to adapt to business needs
Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills
Team player seeking a fast-paced and challenging environment
Proficient in Microsoft, Salesforce and other internal systems.

Benefits

Comp & perks

Accrue 16 Days of PTO per year
12 Paid Holidays
Up to 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance
Long-term Disability Insurance
Basic Life Insurance
Paid Parental Leave
Matching 401k
100% Remote Work

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Relationship ManagementProblem-Solving SkillsAnalytical SkillsMulti-Tasking AbilityTime Management

Soft Skills

Positive AttitudeTeam PlayerEffective CommunicationFlexibilityCritical Thinking