Serve as the ultimate escalation point for complex, business-critical database and cloud infrastructure issues.
Architect enterprise-grade database solutions for customers operating large-scale workloads on DigitalOcean.
Lead hands-on support for database and cloud infrastructure issues across MySQL, PostgreSQL, Redis, MongoDB, Kafka and OpenSearch.
Act as a trusted technical advisor to our largest customers and strategic partners.
Analyze customer database and cloud architectures to identify performance bottlenecks, optimize configurations, and ensure best practices.
Demonstrate strong understanding of database-specific requirements, including schema design, replication, performance optimization, and cloud-native compatibility.

Requirements

7+ years of experience in software engineering, DevOps, technical support, or solutions engineering roles.
Extensive professional experience in cloud infrastructure and database support.
Demonstrated expertise supporting mission-critical workloads across technologies such as PostgreSQL, MySQL, Redis, MongoDB.
Strong foundational knowledge of Linux, distributed systems, networking and their application in cloud environments.
In-depth understanding of database architecture, including schema design, replication, sharding, backup and restore processes, and performance tuning for both SQL and NoSQL databases.
Excellent verbal and written communication skills.
Strong automation mindset, with proven proficiency in programming or scripting languages (e.g., Python, Bash, Go).

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

MySQLPostgreSQLRedisMongoDBKafkaOpenSearchLinuxcloud infrastructureschema designperformance optimization

Soft Skills

communicationtechnical advisoryproblem-solvingleadershipcustomer supportcollaborationanalytical thinkingautomation mindset