Own the end-to-end startup application process—from submission through approval, onboarding, and credit provisioning
Manage application review workflows, approval criteria, and cross-functional handoffs with Sales
Monitor application pipeline health: volume, approval rates, time-to-decision, and bottlenecks
Drive continuous improvement initiatives to streamline and automate the application process
Identify opportunities for automation using tools like Zapier, n8n, or custom integrations
Reduce manual work through process optimization, smart forms, and workflow automation
Collaborate with Engineering and IT to implement technical solutions for application management
Own operational processes and procedures for the entire team—document workflows, create SOPs, and maintain operational playbooks
Define and manage cross-functional interlocks with Sales, Marketing, Support, Finance, Legal, and Product teams
Establish clear escalation paths, approval workflows, and decision-making frameworks
Identify process gaps and implement solutions to improve team efficiency and member experience
Manage program operations calendar including application cycles, credit renewals, and key milestones
Own vendor relationships for operational tools and platforms
Lead operational planning for program launches, policy changes, and scaling initiatives
Own data and analytics for the Startup team—be the single source of truth for all startup metrics
Build and maintain dashboards in Looker or similar platforms tracking key program KPIs
Define and track metrics including: application volume, approval rates, credit utilization, member retention, program ROI
Drive creation of executive dashboards for leadership visibility into program performance
Contribute data, insights, and analysis for Weekly Business Reviews (WBRs) and QBRs
Partner with Data Analytics team to ensure data integrity, proper instrumentation, and reporting accuracy
Conduct ad-hoc analysis to answer business questions and inform strategic decisions
Translate data into actionable insights and recommendations for program improvements
Serve as the operational point of contact for startup credit package issues, application questions, and account problems
Triage and resolve member issues related to credits, billing, account access, and program eligibility
Work closely with Sales and the Community Manager to resolve complex customer issues quickly
Build and maintain internal knowledge base for common issues and resolutions
Escalate systemic issues to Product, Engineering, or Leadership with recommendations
Track issue trends and develop proactive solutions to prevent recurring problems
Create self-service resources (FAQs, troubleshooting guides) to reduce support volume
Own all startup program application forms—design, maintain, and continuously optimize for conversion and data quality
Manage program surveys including onboarding, satisfaction, and exit surveys
Implement A/B testing to improve form completion rates and data collection
Ensure forms capture essential data for decision-making, reporting, and program evaluation
Maintain form infrastructure across platforms (Typeform, Google Forms, Salesforce, etc.)
Proactively recommend improvements based on user feedback, drop-off analysis, and evolving program needs
Partner with Marketing and Community teams to ensure consistent member experience
Ensure compliance with data privacy regulations (GDPR, CCPA) in all data collection

Requirements

8+ years of professional operations, program management, or business operations experience—preferably in tech, SaaS, or startup environments
Proficiency with data analytics tools such as Looker, Tableau, Google Analytics, or similar platforms
Strong analytical skills—comfortable with SQL, data modeling, and creating actionable dashboards
Process optimization expertise—proven track record improving efficiency through automation and workflow design
Application or program management experience—managing intake processes, approval workflows, and member onboarding
Customer service orientation—ability to handle escalations with empathy while protecting program integrity
Cross-functional collaboration—success working with Sales, Marketing, Product, and Engineering teams
Systems thinking—sees connections between processes and designs holistic solutions
Detail-oriented with strong organizational skills—manages multiple workstreams without dropping balls

Benefits

Competitive salary
Flexible time off
Employee Assistance Program
Local Employee Meetups
Reimbursement for relevant conferences, training, and education
Access to LinkedIn Learning's 10,000+ courses
Equity compensation including stock options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analyticsSQLdata modelingapplication managementworkflow designprocess optimizationA/B testingdashboard creationautomationprogram management

Soft Skills

analytical skillscustomer service orientationcross-functional collaborationdetail-orientedorganizational skillssystems thinkingproblem-solvingcommunicationempathyleadership