Digital Science

Data Engineer

• Teach the fundamentals of Data Engineering to beginners (beginner level) using Python, SQL, and ETL workflows
• Support participants during hands-on exercises and real-world data projects
• Collaborate closely with our Learning and Career teams to ensure an engaging, practice-oriented training experience
• (Optional) Actively contribute to curriculum development and the continuous improvement of learning materials based on current market trends
• Support participants in preparing for job applications and transitioning into their new tech roles
• (Optional) Assist with updating teaching materials and resources for future cohorts

Teacher, Data Engineer

Customer Success Manager

• Develop a deep knowledge of Digital Science, our solutions and our customers, the types of work they perform, and how they work with Overleaf.
• Support basic implementations and deliver engaging web-based training tailored to effectively onboard new customers to Overleaf.
• Be the first-line contact for key Academic customer questions and issues, working with the appropriate internal teams (e.g., Support, Product, Sales) to solve problems and manage them through to resolution.
• Provide strong written documentation for a variety of user communications, including direct user questions, internal research, FAQ/knowledge content, and others.
• Demonstrate and promote the latest features and capabilities of Overleaf, ensuring customers are utilizing key product features to maximize success.
• Support the Customer Support, Marketing, and Sales teams in a wide variety of user-facing initiatives and activities.
• Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn, collaborating with other Digital Science teams, including Support, Product, and Sales, as required.
• Align and collaborate with Sales on renewal forecasts and upsell strategies, with a focus on customer retention and growth.

Academic Customer Engagement Manager

• Support basic implementations and deliver engaging web-based training tailored to effectively onboard new customers to Overleaf.
• Be the first-line contact for key Academic customer questions and issues, working with the appropriate internal teams (e.g., Support, Product, Sales) to solve problems and manage them through to resolution.
• Provide strong written documentation for a variety of user communications, including direct user questions, internal research, FAQ/knowledge content, and others.
• Demonstrate and promote the latest features and capabilities of Overleaf, ensuring customers are utilizing key product features to maximize success.
• Support the Customer Support, Marketing, and Sales teams in a wide variety of user-facing initiatives and activities.
• Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn, collaborating with other Digital Science teams, including Support, Product, and Sales, as required.
• Align and collaborate with Sales on renewal forecasts and upsell strategies, with a focus on customer retention and growth.

Chief of Staff

• Support the executive management and founding team with strategic priorities, decision support, and core operational initiatives
• Independently lead demanding projects and take responsibility for their outcomes
• Conduct thorough market, competitor and data analyses to derive strategic recommendations
• Build and optimize company-wide processes and structures in close collaboration with the management team
• Independently take on and resolve critical, time-sensitive challenges in day-to-day operations

Teacher, Data Engineer

Academic Customer Engagement Manager

Academic Customer Engagement Manager

Academic Customer Engagement Manager

Academic Customer Engagement Manager

Founders Associate