Pro-actively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems utilizing our RMM technology.
Administration and management our RMM platform (ConnectWise Automate).
Analyze anti-virus, server, workstation, and device security logs for malicious activity.
Windows & device patch management.
Windows network monitoring and management.
Addressing auto-generated RMM alert tickets.
Network detection, diagnosis, and assessment.
Veeam backup and storage management.
Antivirus, firewall, and other security scanning and resolution.
Application software installations, troubleshooting, and updating.
Assume responsibility for on time and efficient service.
Following documented processes for completing tasks.
Develop and maintain knowledge of customer's specific business environments.

Requirements

5+ years IT experience.
Bachelor Degree in Computer Science or commensurate work experience.
IT Certifications such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, ConnectWise CCPA, LabTech LTCP, or Cisco CCNA.
Fluent in English and able to carry on conversations in English with ease.
Strong knowledge of TCP/IP and networking fundamentals.
Experience with Veeam Backup & Replication.
Experience with ConnectWise Automate
Windows PowerShell and Batch Scripting expertise.
Strong knowledge of SSL and cryptography protocols as they relate to Microsoft environments.
Broad knowledge of Windows Server, Hyper-V, Active Directory, Exchange, and RDS (Remote Desktop Services).
Broad knowledge of Windows Desktop OS & MS Office Suites.

Benefits

30 days paid time off per year
Profit sharing plan
Medical allowance (₹8500/month) that can be used for medical insurance, dental care, or other self-care options of your choice.
Gym membership reimbursement (up to ₹4,000/month)
Health food reimbursement (up to ₹8,333/month) on purchases of fresh or frozen whole fruits, vegetables, raw nuts, raw seeds, dried beans, lentils and brown rice from your local farmer's market or grocery.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

RMM technologyWindows network monitoringVeeam backup managementWindows PowerShellBatch ScriptingTCP/IPSSL protocolscryptography protocolsWindows ServerActive Directory

Soft Skills

problem-solvingcommunicationresponsibilityefficiencyanalytical thinking

Certifications

Microsoft MCPMCSAMCSECitrix CCEACCIAConnectWise CCPALabTech LTCPCisco CCNA