Digicom Technology Solutions

Network Operations

• Pro-actively anticipate, pre-empt, diagnose, and solve hardware, network, and software problems utilizing our RMM technology.
• Administration and management our RMM platform (ConnectWise Automate).
• Analyze anti-virus, server, workstation, and device security logs for malicious activity.
• Windows & device patch management.
• Windows network monitoring and management.
• Addressing auto-generated RMM alert tickets.
• Network detection, diagnosis, and assessment.
• Veeam backup and storage management.
• Antivirus, firewall, and other security scanning and resolution.
• Application software installations, troubleshooting, and updating.
• Assume responsibility for on time and efficient service.
• Following documented processes for completing tasks.
• Develop and maintain knowledge of customer's specific business environments.

Senior IT NOC Engineer