About the role
- Exhibit a proactive security mindset to defend customer networks from DDoS attacks.
- Assist with complex attacks to refine mitigation strategies.
- Monitor customer networks and mitigate DDoS attacks.
- Monitor the SOC ticket queue and proactively take action to protect DigiCert and customer networks.
- Answer the phone queue for Tier 1 support for UltraDDoS and UltraWAF customers.
Requirements
- Familiarity with ticketing systems, such as Zendesk.
- Fluent in writing and speaking English
- Excellent written and verbal communication skills, as well as interpersonal skills
- Demonstrated ability to engage in continuous learning and applying strong analytical skills to respond to customer needs and problem-solving.
- Understanding of IPv4, low level networking and protocols, to include DNS and BGP.
- Understanding of and ability to explain the OSI Model.
- DigiCert offers a competitive benefits package for all of our full-time employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
DDoS mitigationnetwork monitoringIPv4low level networkingDNSBGPOSI Modelanalytical skillsproblem-solving
Soft skills
excellent written communicationexcellent verbal communicationinterpersonal skillscontinuous learning