Digi International

Product Manager

• Collaborate with Product Managers to formulate product vision, strategy, and roadmap
• Own the product backlog, balancing conflicting priorities to determine prioritization
• Own the release/cycle planning and sprint planning processes
• Provide an active role in mitigating risks impacting successful completion of goals
• Ensure acceptance criteria are met with current release and conduct sprint reviews
• Produce documentation with Product Managers and Marketing to support development
• Perform product demonstrations for external and internal audiences
• Serve as a subject matter expert to assist with sales and support as needed

Senior Product Owner, SmartSense

Network Engineer

• Design and architect large-scale MSP network infrastructures
• Develop and maintain reference architectures and network designs
• Architect and deploy VPN technologies, ensuring resilient, secure interconnectivity
• Design and optimize multicast routing strategies
• Lead hybrid connectivity initiatives spanning on-premises datacenters and AWS
• Serve as the organization’s subject matter expert
• Collaborate closely with Engineering, DevOps, Security, and cloud architecture teams
• Evaluate emerging technologies, conduct POCs, and recommend solutions
• Participate in tier-4 escalation support, mentoring, and peer reviews

Senior Principal Network Architect

Full-stack Engineer

• Lead and mentor software engineering teams, guiding design and implementation of embedded firmware and software systems
• Organize, contribute to and implement software/firmware systems by following specifications provided by internal and external customers
• Enable successful completion of OEM BU design-services engagements through deep expertise in embedded software (Linux, Android, C/C++, Python), ensuring timely delivery of reliable products
• Serve as a primary technical contact for strategic customer engagements, including direct customer communication and on-site collaboration as needed
• Provide and implement technical solutions, applying ingenuity and innovation to solve complex problems
• Coordinate and work collaboratively with other Digi software development teams and customer teams to integrate systems and validate requirements
• Maintain tracking and documentation of project progress and source code; participate in configuration management and version control processes
• Participate in training and development programs to maintain and enhance job-related skills
• Evaluate and improve software design processes, tools and workflows to drive quality and efficiency

Principal Software Engineer, OEM

Customer Support

• Work through customer’s problems via email and phone to resolution
• Assist customers in team’s phone queue
• Provide accurate documentation for customers
• Manage customer escalations leveraging industry knowledge

Product Support Specialist, SmartSense

Account Manager

• Establish market leadership for SmartSense IoT Solutions within the Food Service vertical by winning new small business accounts in that Vertical.
• Develop and build a robust sales pipeline through outbound prospecting, working with internal sales resources, leveraging personal network and attending industry events.
• Manage sales process, coordinate account meetings, and utilize internal resources to support opportunities.
• Develop and maintain executive customer relationships at assigned accounts.
• Develop and execute winning account strategies.
• Draft, negotiate, and finalize appropriate agreements to close sales.
• Meet and exceed all annual sales quotas and goals.
• Up to 10% travel required

Senior Product Owner, SmartSense

Senior Principal Network Architect

Principal Software Engineer, OEM

Product Support Specialist, SmartSense

Account Manager, Small Business