Digi International

Support Engineer

• Provide Level 2 technical support in a fast-paced contact center environment, handling inbound customer and partner contacts via voice and digital channels
• Monitor network and system health using alerting and event-management platforms (e.g., SolarWinds, LogicMonitor, Auvik, Zabbix, etc.), respond to alarms, perform initial triage, and drive incidents to resolution or escalation
• Perform remote diagnostics, troubleshooting, and reconfiguration for cellular and wireline gateways/routers using proprietary and standard troubleshooting tools
• Troubleshoot network issues across OSI layers 1–6, including the use of Linux command-line tooling for network diagnosis (required)
• Analyze Linux logs (e.g., kernel and messages, etc.) and perform packet capture troubleshooting using tools such as tcpdump and Wireshark; document findings and recommended actions (required)
• Coordinate troubleshooting efforts with field services technicians, customers, channel partners, and internal contacts; escalate issues to senior support/leadership when appropriate
• Support vendor/customer installations of managed equipment and services
• Maintain thorough, accurate documentation of customer interactions and technical work in ticketing and related systems
• Meet performance expectations and key performance indicators (KPIs) in partnership with leadership
• Use company-supplied equipment (Windows laptop, headset, and peripherals) to perform daily work

Technical Support Administrator II – Technical Support Specialist II

Full-stack Engineer

• Own major portions of the React Native app
• Collaborate across product, design, backend, QA, and support
• Lead technical decision-making on architecture and mobile performance tuning
• Mentor engineers and contribute to code reviews and standards
• Optimize print performance and label quality

Principal Software Engineer – Mobile

Data Engineer

• Join a tightly knit team solving hard problems the right way
• Understand the various sensors and environments critical to our customers’ success
• Know the data flows and technology that are currently in use to transform raw data into analytic products
• Build relationships with the awesome team members across other functional groups
• Learn our code practice, work in our code base, write tests, and collaborate with us in our workflows
• Contribute to on-boarding processes and make recommendations to make on-boarding process better
• Demonstrate your capabilities defining solutions, implementing, and delivering data products for your user stories and tasks
• Contributing to systems and processes to implement and automate quality on data pipeline deliverables
• Implement data tests for quality and focuses on improving inefficient tooling and adopting new transformative technologies while maintaining operational continuity
• Contribute to the quality of data and the pipeline after working closely with the product team and stakeholders to understand how our products are used
• Identify opportunities to improve our infrastructure, operational performance, and data pipeline deliverables
• Evaluate new technologies and build proof-of-concept systems to enhance Data Engineering capabilities and data products
• Contribute to improving the efficiency of our pipeline scripts, automation, and general data operations
• Demonstrate command and accountability for the design and implementation of new features

Senior Data Engineer

Frontend Engineer

• Own major portions of the React Native app, building features that prioritize reliability, performance, and usability in real-world store environments.
• Collaborate across product, design, backend, QA, and support to turn real customer constraints into pragmatic, scalable solutions.
• Work with product to plan and design new user interfaces while recognizing design issues before development.
• Continuously reduce friction and failure modes, improving crash-free sessions, offline behavior, and end-to-end system trust.
• Optimize print performance and label quality, ensuring fast print times, accurate rendering, and consistent output for retail-grade use cases.
• Design and maintain state management systems capable of handling large amounts of interconnected data.
• Own your own progression and workload in a sustainable and consistent way.

Senior Software Engineer – Web Front-end

Customer Success Manager

• Manage and develop a team of Customer Success Account Managers (CSAMs)
• Execute renewal and retention motions primarily for smaller renewals
• Establish the processes, tools, cadence, and performance discipline
• Implement segmentation and coverage models across customer types
• Design and deploy a renewal operating cadence including forecasting standards
• Own and operationalize the renewal mechanics for subscription terms
• Build a customer success and renewal model across multiple relationships
• Lead, coach, and scale a team with a high-performance culture and clear accountability
• Drive operational alignment across Finance, Customer Operations, IT, and Sales Leadership.

Technical Support Administrator II – Technical Support Specialist II

Principal Software Engineer – Mobile

Senior Data Engineer

Senior Software Engineer – Web Front-end

Vice President, Customer Success, Renewal Operations