Digi International

Vice President, Customer Success, Renewal Operations

Digi International

full-time

Posted on:

Location Type: Hybrid

Location: Norwalk • Connecticut • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $292,000 - $456,500 per year

Job Level

Lead

About the role

  • Manage and develop a team of Customer Success Account Managers (CSAMs)
  • Execute renewal and retention motions primarily for smaller renewals
  • Establish the processes, tools, cadence, and performance discipline
  • Implement segmentation and coverage models across customer types
  • Design and deploy a renewal operating cadence including forecasting standards
  • Own and operationalize the renewal mechanics for subscription terms
  • Build a customer success and renewal model across multiple relationships
  • Lead, coach, and scale a team with a high-performance culture and clear accountability
  • Drive operational alignment across Finance, Customer Operations, IT, and Sales Leadership.

Requirements

  • 10+ years of leadership experience in Customer Success, Renewals, Inside Sales, or Revenue Operations within B2B technology
  • Demonstrated success operating and scaling renewal motions for subscription-based offerings, including multi-year terms and co-termination
  • Strong experience in 2-tier channel models, including distribution, resellers, and MSPs
  • Proven ability to build and lead teams of CSAMs or inside renewal/account management teams with measurable performance outcomes
  • Strong cross-functional operator with experience working closely with Finance, Customer Ops, IT, Sales Ops, and Sales Leadership
  • Highly analytical and process-driven; comfortable building operating cadences, dashboards, KPIs, and accountability structures.
Benefits
  • Short-term incentive program
  • New hire stock award
  • Paid parental leave
  • Open (uncapped) PTO
  • Hybrid work environment
  • Competitive medical, health & wellbeing and compensation offerings
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementrenewal operationssubscription-based offeringsperformance metricsoperational alignmentforecasting standardssegmentation modelsaccount managementKPI developmentprocess design
Soft Skills
leadershipcoachingteam buildinganalytical thinkingcross-functional collaborationhigh-performance cultureaccountabilitycommunicationorganizational skillsproblem-solving