Digi International

Product Support Specialist, SmartSense

Digi International

full-time

Posted on:

Location Type: Hybrid

Location: Lehi • Utah • United States

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Salary

💰 $20 - $28 per hour

About the role

  • Work through customer’s problems via email and phone to resolution
  • Assist customers in team’s phone queue
  • Provide accurate documentation for customers
  • Manage customer escalations leveraging industry knowledge

Requirements

  • 2 years of experience in technical or product support (desired but not required)
  • Proficient in CRM software tools
  • Strong multitasking and organizational skills
Benefits
  • Short-term incentive program
  • New hire stock award
  • Paid parental leave
  • PTO
  • Hybrid work environment
  • Competitive medical, health & wellbeing and compensation offerings

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
multitaskingorganizational skills