Field Service Technician
Diebold Nixdorf
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
Visit company websiteExplore more
About the role
- Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
- Performs all incident handling, preventive maintenance. Incident Handling: Utilizes diagnostic tools to perform troubleshooting of hardware and software failures.
- Performs hardware repairs on a component level.
- Cleans and adjusts mechanical components.
- Configures and installs applicable software.
- Preventive Maintenance: Performs routine checks according to documented procedures.
- Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
- Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.
- Updates the dispatch function on all unforeseen issues.
- Provides detailed briefings on all performed activities.
- Proactively informs customers about status, progress and outcomes.
- Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations.
- Actively uses corporate tools and processes for knowledge sharing and information gathering.
Requirements
- Education or equivalent work experience required.
- Experience or equivalent combination of education and experience in Field Service is desirable
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hardware repairssoftware configurationdiagnostic toolspreventive maintenancetroubleshootingmechanical component adjustmentincident handlingcustomer trainingprocess improvement
Soft Skills
communication skillscustomer serviceproblem-solvingtraining abilitiesproactive communication
Certifications
driver's license