Diamond

General

• Engage and charm our community, keeping followers engaged
• Handle community management responses to comments and messages according to guidelines
• Analyze social media data to refine our strategies
• Stay updated on trending topics and share insights with the team
• Track significant social interactions and cultural events relevant to our client
• Help plan and schedule content, ensuring everything is tagged and posted correctly using both tools and native upload capabilities for content publishing
• Contribute to our content calendar and quarterly reports based on the latest social trends and best practices
• Support with the development of quarterly measurement reports, learning how to identify insights that guide ongoing content optimization
• Support developing social and digital strategies that guide how campaigns come to life across the digital ecosystem

Junior Digital Strategist

Strategy

• Day to day management of strategic projects and deliverables
• Ability to work directly with clients and develop relationships accordingly
• Creation of brand & campaign strategies, creative briefs, and client-facing POVs
• Guiding go-to-market strategy and/or channel planning for integrated campaigns.
• Collaborate with creative and account teams throughout the creative development process to develop Ideas that Perform
• Mentor and collaborate with junior & intermediate strategists
• Support clients on the development of consumer and creative research methodologies, analysis of results, and implications/opportunities
• Lead strategic client collaboration, including: Workshops, strategy presentations, and stakeholder interviews

Director, Strategy

Account Executive

• Support in identifying client needs and delivering on them
• Work with internal stakeholders and resource managers to help manage and execute projects that meet the client’s brief and budget
• Operate as one of the points of contact for any and all matters specific to your programs
• Participate in creative problem-solving, brainstorm sessions, and take an active role in campaign conceptualization and development
• Assist in the consistent delivery of client communications to provide updates and action plans
• Support the Account Supervisor and Director in the administration, delivery and maintenance of required client documentation including contracts, project scopes, client budgets, estimates, payment schedules, invoicing, change-orders, forecasts, reconciliation, reports, and surveys
• Ensure that procedures are adhered to at all times, ensuring changes are processed on time and accurately
• Develop a trusted advisor relationship with key internal stakeholders
• Forecast and track key account metrics and present to Account Supervisor or above
• Identify and support the organic development of incremental business within existing client portfolios
• Own and manage weekly statuses with the Account Supervisor
• Continuously share best practices, learnings, and opportunities about Social and Digital trends, Event Marketing and clients’ industries and consumers
• Elevate risks and collaboratively build solutions with Account Supervisor/Director

Operations

• Support one of the agency's largest accounts by managing approximately 350 projects per year
• Act as the operational backbone of the team
• Keep cross-functional teams on track through daily project triage meetings (scrum)
• Steward the accurate and consistent delivery of all governance-related deliverables tied to the account
• Maintain trackers and structured systems to monitor deliverables, deadlines, and completion status
• Support the organization and upload of final campaign assets to client systems and master servers (DAM)

Account Operations Manager

Influencer Marketing

• Research and identify influencers across platforms
• Help build and maintain influencer lists for campaigns
• Support outreach and communication with influencers
• Assist in coordinating influencer partnerships and content deliverables
• Monitor live campaigns and track performance
• Help with reporting and building client-ready presentations
• Support the team on day-to-day campaign tasks and logistics
• Stay up to date on social media trends and influencer activity

Junior Digital Strategist

Director, Strategy

Account Executive

Account Operations Manager

Bilingual Strategy Intern, Influencer