Account Operations Manager

Diamond

Account Operations Manager at Diamond managing large accounts and multiple concurrent projects in a hybrid work environment. Overseeing project governance, compliance, and deliverables with a collaborative team.

Posted 6/17/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support one of the agency's largest accounts by managing approximately 350 projects per year
Act as the operational backbone of the team
Keep cross-functional teams on track through daily project triage meetings (scrum)
Steward the accurate and consistent delivery of all governance-related deliverables tied to the account
Maintain trackers and structured systems to monitor deliverables, deadlines, and completion status
Support the organization and upload of final campaign assets to client systems and master servers (DAM)

Requirements

What you’ll need

5+ years in an agency or digital marketing services
Demonstrated experience in managing high volume complex and concurrent project portfolios
Familiarity with regulated, compliance heavy client environments and governance deliverables
Proficiency with project management tools (e.g., Workfront)
Proven ability to build and manage multiple timelines, trackers, and recurring deliverables
Experience supporting or working alongside senior account, creative, production, and strategy teams

Benefits

Comp & perks

Hybrid work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementgovernance deliverablesproject triagetimeline managementtracker management

Soft Skills

organizational skillscommunication skillscross-functional collaborationproblem-solving