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About the role
Key responsibilities & impact- Support in identifying client needs and delivering on them
- Work with internal stakeholders and resource managers to help manage and execute projects that meet the client’s brief and budget
- Operate as one of the points of contact for any and all matters specific to your programs
- Participate in creative problem-solving, brainstorm sessions, and take an active role in campaign conceptualization and development
- Assist in the consistent delivery of client communications to provide updates and action plans
- Support the Account Supervisor and Director in the administration, delivery and maintenance of required client documentation including contracts, project scopes, client budgets, estimates, payment schedules, invoicing, change-orders, forecasts, reconciliation, reports, and surveys
- Ensure that procedures are adhered to at all times, ensuring changes are processed on time and accurately
- Develop a trusted advisor relationship with key internal stakeholders
- Forecast and track key account metrics and present to Account Supervisor or above
- Identify and support the organic development of incremental business within existing client portfolios
- Own and manage weekly statuses with the Account Supervisor
- Continuously share best practices, learnings, and opportunities about Social and Digital trends, Event Marketing and clients’ industries and consumers
- Elevate risks and collaboratively build solutions with Account Supervisor/Director
Requirements
What you’ll need- Requires at least 2-3 years of client service within an integrated environment
- Solid people management experience
- Proven success working with team-based projects
- Self-motivated with proven success in retaining and growing client portfolios
- Clarity in written and verbal communication in a professional manner
- Extremely detail oriented, logical, work-oriented and analytical
- Background in Advertising/Marketing Agency environment experience is required, candidates without this agency experience will not be considered
- Ability to actively listen, ensure understanding, adaptability
- Ability to work independently, under pressure and in a fast paced environment while remaining highly motivated
- This role does require weekend work and/or off-standard hours of program execution and occasional travel
- Extremely adept in software applications including MS Office
Benefits
Comp & perks- Competitive compensation package
- Enviable benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client serviceproject managementbudget managementcampaign conceptualizationdata analysisaccount metrics trackingbusiness developmentreportinginvoicingforecasting
Soft Skills
people managementcommunicationdetail orientedanalyticalactive listeningadaptabilityself-motivatedteam collaborationproblem-solvingtime management