Diabetes Youth Families

User Researcher

• Lead and manage the global DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with UX leadership and cross-functional partners (IT, Product, Marketing, and others)
• Maintain ongoing visibility into active and upcoming research initiatives, ensuring alignment across teams on a weekly basis
• Design and execute complex qualitative and quantitative research studies using rigorous, best practice methodologies
• Serve as a thought partner and mentor to the other three researchers on the team, providing strategic and executional guidance
• Deliver clear, compelling research reports and presentations with strong storytelling and data visualization
• Communicate proactively and effectively with the Senior User Research Manager, peers, and partners
• Evangelize user insights to influence strategy, design decisions, and customer-centered outcomes

Staff User Experience Researcher

Manager

• Establish Clinical Partnerships
• Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices
• Share your expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high-quality care for patients
• Own Patient Training
• Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment
• Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device
• Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long-term device usage
• Oversee Clinical Education
• Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet
• Oversee CPTs by providing timely product updates and being a clinical resource
• Leverage multiple data sources to inform education strategy and individual/team actions
• Sell Through Clinical Expertise
• Empower decision-making by promoting the life-changing benefits of insulin pump therapy to healthcare providers and patients
• Collaborate closely with territory partners to achieve shared sales goals while contributing your clinical expertise to shape effective strategies

Clinical Services Manager – Field Based

• Establish Clinical Partnerships
• Share your expertise with healthcare providers about diabetes management
• Own Patient Training
• Assess patient needs and customize training programs
• Collaborate with healthcare providers to ensure training aligns with clinical treatment plans
• Oversee Clinical Education
• Evaluate and recommend Certified Pod Trainers (CPTs)
• Maintain and update data systems, such as Salesforce
• Empower decision-making by promoting insulin pump therapy benefits

Clinical Services Manager

Supply Chain

• Define and execute the continuous improvement strategy for supply chain and distribution operations, aligned with enterprise objectives.
• Serve as the primary champion of a Lean, continuous improvement culture across distribution centers, transportation, and supply chain planning teams.
• Influence senior supply chain and operations leaders to embed CI behaviors into daily management and operational routines.
• Foster frontline engagement by promoting problem solving, standard work, and continuous learning.
• Develop and deliver hands-on training for supply chain and distribution teams.
• Own and lead high-impact continuous improvement projects across supply chain and distribution functions.
• Plan, facilitate, and lead Lean Action Workouts, Kaizen events, and rapid improvement workshops in distribution centers and supply chain functions.
• Establish governance processes to prioritize, track, and sustain CI initiatives in supply chain and distribution.

Director, Continuous Improvement – Supply Chain & Distribution

Inside Sales

• Support customer onboarding and training process
• Handle inbound requests and enter orders
• Communicate with internal and external stakeholders
• Manage data within Salesforce in collaboration with commercial teams
• Flexibly handle priority activities for the commercial team
• Perform other duties as required

Inside Sales Coordinator

• Track and project manage contracts through the development and approval process.
• Ensure contractual obligations of all parties are met on a timely basis including data exchange, development of quarterly business reviews, performance milestones, and rebates.
• Maintain systems/processes necessary for timely and accurate development, assessment and administration of contracts and proposals.
• Develop contracts/amendments/notifications for Managed Care customers and collaborate with Field Managed Care team in negotiations with payers.
• Assist in the development of action plans for payers that are non-compliant with payment or other contractual obligations, including analyses of potential impact to revenue.
• Manage payer specific and national price changes (includes monitoring the timing, calculations, communications with payers and internal departments).
• Assist in the development and ongoing maintenance of boilerplates, including facilitating review with appropriate internal parties and legal.
• Coordinate review of any ‘non-standard’ contract obligations with appropriate parties.
• Assist with the rollout and tracking of mass communications and/or contracts (e.g. new product, price increase, process change).
• Continually update contracts, processes, systems and/or tools.

Manager, Contracts

• Participate in executing studies on the DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with more senior researchers, UX leadership and cross-functional partners (IT, Product, Marketing, and others)
• Design and execute qualitative and quantitative research studies using rigorous, best practice methodologies
• Demonstrated ability to build and sustain strong, trust-based relationships across a matrixed organization
• Independently lead research initiatives while partnering closely with UX leadership and cross-functional stakeholders
• Execute the research process, including study planning, stakeholder alignment, execution, synthesis, and communication of findings
• Deliver clear, compelling research reports and presentations with strong storytelling and data visualization
• Communicate proactively and effectively with the more senior UX researchers, partners.

SDET

• Develop and maintain test database for automated validation test of software revisions.
• Creating and executing test plans, manual and automated test cases and generating test reports.
• Creating use cases and identifying gaps in use cases/test cases.
• Develop and execute test suite for Android and iOS mobile applications.
• Influence the definition of requirements and software design to maximize testability.
• Develop and extend test cases (protocols) and plans as software application features evolve.
• Build test frameworks and methodologies that will define the testing process used as part of the agile software development process.
• Work closely with the software development team to identify and correct defects.
• Collaborate with Development, QA and System teams.
• Participate in product design reviews.
• Performs other duties as required.

Senior Test Engineer

• Establish Clinical Partnerships
• Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
• Share expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices.
• Own Patient Training
• Schedule and deliver personalized training to patients on the proper use and care of Insulet products.
• Assess patient needs and customize training programs.
• Oversee Clinical Education
• Evaluate and recommend Certified Pod Trainers (CPTs) for consultation.
• Maintain and update data systems, such as Salesforce, to capture training metrics.
• Empower decision-making by promoting the benefits of insulin pump therapy.

Human Resources

• Register for and attend career fairs and other campus recruiting events as a representative of Insulet
• Recruit, coordinate, and train employee volunteers for university events
• Lead and support the planning and execution of social and professional engagement events for interns and co-ops
• Assist with email marketing and communications for career fairs, virtual interview days, and site visits
• Partner with the Talent Acquisition team to help fill over 50 student-level positions
• Create, update, and maintain documentation related to university recruiting programs
• Perform data entry, reporting, and light analysis to support decision-making
• Assist with problem-solving and special projects as needed
• Perform other duties as assigned

Co-op, University Relations – HR

• Perform manual testing of software applications to identify defects and ensure functionality.
• Develop and execute test plans, test cases, and test scripts.
• Document and report defects, providing detailed information for developers to reproduce and fix issues.
• Collaborate with developers and other stakeholders to understand requirements and ensure comprehensive testing coverage.
• Participate in test planning and strategy meetings.
• Verify fixes and perform regression testing to ensure issues are resolved.
• Maintain accurate and detailed documentation of test results and processes.

Manual Software Test Engineer, Guadalajara – Tijuana

• Build test frameworks and methodologies that will define the testing process used as part of the agile software development process
• Develop and execute test suite for iOS mobile application
• Develop and execute test suite for Cloud based web service application
• Work closely with the software development team to identify and correct defects
• Develop and maintain test cases for manual and automated validation tests of software revisions
• Collaborate with Development, QA and IT teams
• Participate in product design reviews
• Performs other duties as required

Senior Automation Test Engineer, Tijuana

• Lead the planning of components and direct material purchases to support global manufacturing operations
• Define, execute and report on supplier production plans to ensure component supply meets Insulet’s growth objectives
• Responsible for all aspects of component planning including tools, processes, and metrics through the extended supply chain
• Ownership of inventory planning in conjunction with Global Procurement for all Insulet direct materials
• Drive tier 1 and tier 2 suppliers to ensure material planning processes are followed and that available material will achieve target inventory levels
• Deliver and measure component forecast plans for tier 1 and 2 suppliers to support contract-manufacturer-purchased materials and Insulet requirements
• Review short, medium, and long-term component supply positions globally to assure component supply and maintain component inventories at target levels to safeguard supply requirements at all factories
• Drive cross functional mitigation plans in cases of supply risk to avoid impact to production schedules in the end-to-end planning horizon
• Drive continuous improvement of material flow processes in support of procurement and manufacturing goals, particularly lead time and freight costs
• Manage Month and Quarter-End Inventory Reconciliation Processes to ensure alignment with Finance Operations
• Manage tactical communication with critical suppliers and develop detailed shipment plans to support manufacturing, particularly when recovering from supply issues
• Engage with Sales Ops, Supply Chain Planning and overall Operations/Distribution
• Manage MRP and purchasing for direct materials and finished devices
• Work with suppliers and category managers to negotiate favorable prices
• Manage replenishment strategy for key materials in line with supplier capabilities and material characteristics aligned with Procurement agreements
• Accountable to ensure proper Master data and planning parameters to drive accurate planning and procurement of materials
• Perform other duties as assigned.

Lead Supply Chain Planner

Engineer

• Performs engineering work related to planning, devising, or adapting methods to improve process effectiveness at captive and third party manufacturing sites.
• Examines components, equipment, processes, operations, and finished device design to identify improvement opportunities.
• Drive product and process improvements in support of Insulet’s CAPA system.
• Generate validation/qualification protocols, coordinate the execution of the validation/qualification protocols and write validation/qualification final reports.
• Author and implement Engineering Change Orders.
• Design and coordinate the construction manufacturing fixtures.
• Support responsibility for all project phases from concept, specification, cost justification, project management, installation, training, qualification, implementation into manufacturing, and support.
• Perform other duties as assigned.

Manufacturing Engineer

• Establish Clinical Partnerships
• Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
• Share your expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high-quality care for patients.
• Own Patient Training
• Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment.
• Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device.
• Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long-term device usage.
• Empower patients to manage their condition effectively by explaining device features, functionality, and best practices for optimal results in everyday use.
• Oversee Clinical Education
• Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet.
• Market clinical expertise to healthcare providers and patients.
• Collaborate closely with territory partners to achieve shared sales goals while contributing your clinical expertise to shape effective strategies.