Inside Sales Associate – Extended Hours
Diabetes Youth Families
full-time
Posted on:
Location Type: Remote
Location: Arizona • South Dakota • United States
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Salary
💰 $22 - $33 per hour
About the role
- Manage Your Pipeline
- Deploy a high level of customer service throughout the patient onboarding process, leading the patient from prescription to activating and registering the customers Omnipod device
- Track patient progress in the pipeline funnel and actively document actions taken or needed
- Analyze data insights and trends to effectively prioritize pipeline leads to drive business impact
- Take ownership in investigating data discrepancies or issues and work to resolve, involving appropriate stakeholders
- Engage Your Customers
- Leverage comprehensive product knowledge to address customer inquiries about Omnipod, highlighting its benefits and providing competitive comparisons
- Tailor communications that proactively address patient needs by taking a consultative approach to selling to drive patient adoption and support overall business objectives
- Proactively address challenges or patient concerns using data-driven solutions and identify opportunities to improve patient interactions
- Collaborate for Impact
- Collaborate seamlessly with reimbursement and field sales in your territory to ensure patient leads progress after prescription has been fulfilled
- Effectively manage communications with pharmacy representatives to ensure patients appropriately receive Omnipod and data is accurately aligned across teams
- Provide support to territory partners (Territory Managers and Clinical Services Managers) for resolving provider or patient issues
- Contribute to Improvements
- Continuously seek opportunities for process improvement and provide regular feedback and innovative suggestions to enhance Inside Sales and service operations
- Drive internal initiatives as identified and assigned by leadership
Requirements
- Associate degree
- 0-1+ years of sales experience and demonstrated success in B2B / B2C or a related field (healthcare, pharmaceuticals, medical device, diabetes, or consumer products)
- Knowledge and understanding of the managed care industry
- Experience with Salesforce or other CRM system
- Knowledge of insulin pumps and continuous glucose monitors
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysiscustomer serviceconsultative sellingprocess improvementpipeline managementproblem solvingsales experienceproduct knowledgedata documentationinsulin pump knowledge
Soft Skills
communicationcollaborationownershipproactive approachadaptabilitycustomer engagementinterpersonal skillsleadershipfeedback provisioninnovative thinking
Certifications
Associate degree