Access Supervisor, Inside Sales
Diabetes Youth Families
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • Missouri • United States
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Salary
💰 $56,300 - $84,425 per year
About the role
- Supervise the day-to-day operations of the Inside Sales Access team
- Serve as the primary escalation point for any questions or issues
- Define, manage, and implement enhancements to processes and systems
- Preparation of daily, weekly, monthly, and quarterly reports
- Manage daily call and task productivity
- Provide coaching and feedback
- Manage Inside Sales Access quality program
- Handle complex customer complaints, escalations, and inquiries
- Ensure adherence to Regulatory, Quality, Pharmacy, and accreditation standards
- Review financial targets and assist with meeting or exceeding goals
Requirements
- Bachelor’s degree
- 5+ years of experience in an inside sales or contact center environment
- Strong background in sales, the pharmacy channel, and call center operations
- Customer Service experience in a medical or health-related environment is preferred
- Knowledge of diabetes and experience supporting patients with diabetes is preferred
- Experience providing remote support, particularly in a regulated environment
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salescall center operationsprocess enhancementreport preparationcustomer complaint handlingquality program managementremote supportregulatory compliancefinancial target reviewpharmacy knowledge
Soft skills
coachingfeedbackproblem-solvingcommunicationleadershiporganizational skillscustomer serviceescalation managementteam supervisionadaptability
Certifications
Bachelor's degree