Clinical Services Manager
Diabetes Youth Families
full-time
Posted on:
Location Type: Office
Location: Grand Rapids • Missouri • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 per year
Job Level
JuniorMid-Level
About the role
- Establish Clinical Partnerships
- Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
- Share your expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high-quality care for patients.
- Expand your network and credibility within the diabetes community by actively participating in local events and initiatives that position you as a leader in diabetes care.
- Own Patient Training
- Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment.
- Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device.
- Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long-term device usage.
- Collaborate with healthcare providers to ensure training aligns with clinical treatment plans, fostering seamless integration of the device into the patient’s care routine.
- Empower patients to manage their condition effectively by explaining device features, functionality, and best practices for optimal results in everyday use.
- Oversee Clinical Education
- Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet
- Oversee CPTs by providing timely product updates and being a clinical resource.
- Leverage multiple data sources to inform education strategy and individual/team actions.
- Maintain and update data systems, such as Salesforce, to capture training metrics.
- Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines.
- Sell Through Clinical Expertise
- Empower decision-making by promoting the life-changing benefits of insulin pump therapy to healthcare providers and patients.
- Collaborate closely with territory partners to achieve shared sales goals while contributing your clinical expertise to shape effective strategies.
- Champion inspiring patient success stories, leveraging real-world examples to demonstrate the impact of Insulet’s solutions and drive product adoption through clinical selling techniques.
- Execute field sales activities with a strategic, patient-centered approach, ensuring all promotional efforts are aligned with established guidelines while maximizing impact in the field.
Requirements
- Associate degree
- 2+ years of related clinical experience
- Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure (as required per state)
- Valid driver’s license
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
clinical educationpatient trainingdiabetes managementdata analysissales strategyproduct knowledgetraining program developmentclinical resource managementadministrative managementbudget management
Soft skills
relationship buildingcommunicationleadershipcollaborationempowermentadaptabilityproblem-solvingnetworkingpatient advocacystrategic thinking
Certifications
Certified Diabetes Care and Education Specialist (CDCES)Registered Dietitian (RD)Registered Nurse (RN)PharmDstate licensure