Clinical Services Manager
Diabetes Youth Families
full-time
Posted on:
Location Type: Office
Location: Grand Rapids • Missouri • United States
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Salary
💰 $90,000 per year
About the role
- Establish Clinical Partnerships
- Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices.
- Share your expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high-quality care for patients.
- Expand your network and credibility within the diabetes community by actively participating in local events and initiatives that position you as a leader in diabetes care.
- Own Patient Training
- Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment.
- Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device.
- Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long-term device usage.
- Collaborate with healthcare providers to ensure training aligns with clinical treatment plans, fostering seamless integration of the device into the patient’s care routine.
- Empower patients to manage their condition effectively by explaining device features, functionality, and best practices for optimal results in everyday use.
- Oversee Clinical Education
- Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet
- Oversee CPTs by providing timely product updates and being a clinical resource.
- Leverage multiple data sources to inform education strategy and individual/team actions.
- Maintain and update data systems, such as Salesforce, to capture training metrics.
- Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines.
- Sell Through Clinical Expertise
- Empower decision-making by promoting the life-changing benefits of insulin pump therapy to healthcare providers and patients.
- Collaborate closely with territory partners to achieve shared sales goals while contributing your clinical expertise to shape effective strategies.
- Champion inspiring patient success stories, leveraging real-world examples to demonstrate the impact of Insulet’s solutions and drive product adoption through clinical selling techniques.
- Execute field sales activities with a strategic, patient-centered approach, ensuring all promotional efforts are aligned with established guidelines while maximizing impact in the field.
Requirements
- Associate degree
- 2+ years of related clinical experience
- Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure (as required per state)
- Valid driver’s license
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical educationpatient trainingdiabetes managementdata analysissales strategyproduct knowledgetraining program developmentclinical resource managementadministrative managementbudget management
Soft Skills
relationship buildingcommunicationleadershipcollaborationempowermentadaptabilityproblem-solvingnetworkingpatient advocacystrategic thinking
Certifications
Certified Diabetes Care and Education Specialist (CDCES)Registered Dietitian (RD)Registered Nurse (RN)PharmDstate licensure