DGI Supply

Pricing Analyst

• Develop and maintain pricing and margin strategies for new and existing customers and products
• Work closely with Customer Service and additional internal departments
• Collaborate with functional business leaders
• Responsible for maintaining all customer content in ERP
• Responsible for loading and maintaining all customer pricing contracts in ERP
• Produce special customer reports for sales force
• Help to maintain content in Phocas environment
• Use Business Intelligence (e.g. Phocas) for data governance within ERP
• Review customer contracts and update when vendors have a change in discount structure
• Work with product management team to optimize market pricing for product offering
• Participate in review and implementation strategies to increase gross profit
• Other duties as assigned

Pricing Manager

Customer Support

• Handles customer and sales interactions via phone, email and tickets within the Customer Care Box
• Log into phone system (Office @ Hand) and use appropriate codes for activities
• Process requests for quotations, order entry and product questions from customers; as needed provides on-demand expediting
• Ensure accurate order entry and timely feedback to customer inquiries
• Drives profit margin and the customer success
• Brings in internal and external partners and leverages their expertise; as well as the tools and resources needed
• Active and contributing member of the Customer Service Team Huddle and active participant in ongoing customer service training
• Serve as a role model for peer group and new hires
• Monitor and review performance to operational metrics, order processing and service level reporting
• Source equal or alternative products as needed
• Establish vendor relationships
• Handle a fast pace, complex and demanding requests to meet customer deadlines
• Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities; reporting pricing inaccuracies
• Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction
• Other duties as assigned
• Reports to the Customer Service Manager

Customer Service Representative

Accounts Receivable

• Train, direct and oversee the accounts receivable and cash application team
• Making hiring decisions, providing feedback on performance; development to ensure career growth and promote succession planning
• Creating weekly schedule for the Accounts Receivable Team for business coverage
• Completes performance reviews and time management needs for the team
• Running credit cards for authorization for online ordering accounts; processing credit card payments
• Regularly monitors unapplied cash and provides assistance when needed
• Working with multiple departments to gather information for customers to answer questions and resolve issues
• Daily outbound accounts receivable and collection calls and emails to customers regarding account status and providing payment details
• Prepare and present account status reports to management upon request
• Maximize recoveries through customer contact, skip tracing, or other means necessary
• Work with customers to reschedule, rewrite, or extend payments when necessary
• Utilize customer portals to submit and re-submit invoices and supporting documents for payment
• Support daily credit activity to include review and release of pending orders as well as day to day credit and collections duties
• Develop action plans to cure delinquency while following proper processes and procedures
• Coordinate with Credit, Sales, dealers, and other personnel to effectively utilize all resources to maximize productivity
• Releasing orders for customers; working with management for approval on exceptions
• Create demand letters and formulate emails to contact customers regarding delinquency
• Document all interaction with customers and vendors to ensure reporting accuracy
• Make recommendations to Senior Management and Asset Management in regard to securing collateral when appropriate
• Other duties as assigned

Accounts Receivable Manager

Payroll

• Responsible for all activities of the payroll department for the USA and Canada
• Administer all aspects of payroll, developing reporting procedures and internal controls
• Ensure accuracy of payroll, related data and compliance with company and regulatory requirements
• Train, direct and oversee the payroll team
• Manage weekly disbursement of multi-country payroll for 600+ employees
• Assist employees with payroll questions and issues
• Audit payroll reports and coordinate payroll deductions

Pricing Manager

Customer Service Representative

Accounts Receivable Manager

Payroll Supervisor