Chief of Staff

• Help Dex run better, faster and more intelligently
• Support high-priority initiatives such as fundraising, international expansion and new product launches
• Take ownership of ambiguous problems and move them forward without needing a full brief
• Improve internal processes and day-to-day systems
• Build and maintain simple dashboards and workflows
• Support inbound and outbound sales activity
• Coordinate onboarding for new customers
• Keep CRMs and internal data clean and useful
• Help manage ongoing client relationships and assist with pitch and demo materials
• Support campaigns, content and events
• Help run 'Dex Sessions' and other community-led initiatives
• Contribute to how we tell the Dex story to candidates and customers
• Track key KPIs and support weekly and monthly reporting
• Turn messy data into insights the team can actually use

Founders Associate – Growth

Customer Success Manager

• Own the lifecycle stack end to end. Choose and implement the right tooling, then build the segmentation, triggers, and cadences that make it an activation engine, not a newsletter.
• Sequence candidate onboarding sensibly. Design the journeys that take someone from signup to their first valuable actions, faster — the early steps we know predict a candidate sticking around and converting.
• Turn behavioural signal into personalised journeys. We know things about our users that almost no one else in recruitment does. Make every message feel like it came from someone paying attention.
• Educate users on the product. Build the communications that help candidates understand and get value from Dex, and partner with marketing to keep the voice consistent across every channel.
• Own reactivation as a core metric. A lot of value sits in re-engaging users at the right moment in their journey. You’ll build the sequences that do it, and you’ll be measured on it.
• Build the reporting layer from the ground up. Define what good looks like, instrument it properly, and make lifecycle performance legible to the rest of the company.
• Keep tests in flight constantly. Kill what doesn’t work quickly, double down on what does, and keep a clear record of what we’ve learned.
• Report to the Head of Growth and build with product and engineering. The best lifecycle work at Dex lives inside the product, not just the inbox. You’ll shape both.

Growth Lead – CRM & Lifecycle

Data Engineer

• Core data modelling: Design and own the core data models that everything else depends on, making them clean, trusted and easy to build on.
• Modelling at source: Work inside the product and engineering codebase to ensure data is captured and structured correctly from the start, before it ever reaches the warehouse.
• Pipelines: Build and maintain the pipelines that connect our systems, so data flows through the business correctly and reliably.
• Self-serve platform: Make the data platform genuinely self-serve, so product, growth, commercial and ops teams (and our agents) can answer their own questions without coming to you.
• Agents as consumers: Treat agents as first-class consumers of the data layer, structuring data so they can do analytical work accurately and at scale.
• Metrics that matter: Partner with the team on the metrics that matter, from acquisition and activation through to matching quality and commercial performance.
• Answers, not just queries: Turn ambiguous business questions into the right data model, the right metric and a clear answer.
• Standards: Set the standards for data quality, definitions and instrumentation across Dex.

Founders Associate – Growth

Growth Lead – CRM & Lifecycle

Founding Data Engineer