Destination Knot

Customer Support Specialist, Travel

Destination Knot

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Salary

💰 $20,000 - $65,000 per year

Job Level

Mid-LevelSenior

About the role

  • Love helping people? Have a passion for travel? This could be your next favorite remote opportunity! Respond to customer inquiries via email, phone, and chat in a timely and professional manner Provide accurate information about travel bookings, itineraries, and policies Troubleshoot common client issues and escalate complex matters as needed Maintain up-to-date knowledge of supplier systems, policies, and procedures Follow up with clients to ensure satisfaction and support post-booking Log all communications accurately using internal systems Maintain high levels of professionalism and empathy

Requirements

  • Prior experience in customer service or the travel industry is a plus (but not required) Strong communication skills and ability to work independently Comfortable using online tools, booking portals, and CRM systems Tech-savvy with a quiet, professional home workspace Passionate about helping others and delivering great service Must be 18+ and authorized to work in the United States