Deskpro

Customer Support

• You’ll be a core part of the Deskpro team and one of our primary customer-facing representatives, taking ownership and responsibility from day one.
• This is a highly collaborative, technically hands-on support role where you’ll work closely with customers using Deskpro in complex, real-world environments.
• Our customers integrate Deskpro with a wide range of tools, platforms, and APIs.
• You’ll regularly troubleshoot unfamiliar setups, investigate data using SQL, and help customers succeed with powerful workflows and integrations.
• We’re looking for someone **curious by nature**, someone who enjoys digging into how things work, asking thoughtful questions, and exploring solutions even when the problem is new or unfamiliar.
• If you enjoy solving problems, learning quickly, and translating technical concepts into clear, helpful guidance, this role is for you.

Customer Support Specialist – Technical

Marketing

• Own and manage social media channels end-to-end (planning, creation, scheduling, publishing)
• Develop and execute content calendars aligned to growth goals, campaigns, and priorities
• Repurpose content across formats (short-form, long-form, visual, webinar, email)
• Support paid media execution, including campaign setup, creative coordination, and tracking
• Assist with webinar production and promotion (registration flows, reminders, follow-ups)
• Support email campaign creation, QA, segmentation, and reporting
• Assist with event marketing support and post-event nurture workflows
• Contribute to newsletter development, scheduling, and ongoing improvements
• Own the AI SDR tool/process and ensure smooth program administration
• Maintain workflows, rules, messaging, sequencing, and lead routing logic
• Monitor performance, deliverability, and response metrics to improve lead engagement
• Collaborate with Sales to ensure AI SDR outreach aligns with pipeline and qualification needs
• Track competitor activity across messaging, positioning, pricing, campaigns, and product updates
• Share insights with Marketing and Sales to support strategy and enablement
• Analyze performance across channels and programs (social, paid, email, webinars, AI SDR)
• Create clear reporting dashboards and summaries for internal stakeholders
• Continuously test and optimize campaigns (messaging, audiences, cadence, creative, conversion paths)
• Build and manage HubSpot workflows, forms, lists, email sends, and automation
• Track performance using HubSpot reporting and lifecycle stage data
• Use Google tools to measure and improve results (Google Analytics, Google Ads, Looker Studio where relevant)
• Ensure accurate campaign tracking (UTMs, attribution hygiene, reporting consistency)
• Success Metrics (Examples)
• Social growth and engagement metrics (reach, clicks, follower growth, CTR)
• Lead volume and quality from paid, email, webinars, and AI SDR workflows
• Campaign contribution to pipeline and influenced revenue
• Reporting consistency and actionable optimization insights

Customer Support Specialist – Technical

Marketing Programs Manager