Deskpro

Customer Support Specialist – Technical

Deskpro

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Tech Stack

SQL

About the role

  • You’ll be a core part of the Deskpro team and one of our primary customer-facing representatives, taking ownership and responsibility from day one.
  • This is a highly collaborative, technically hands-on support role where you’ll work closely with customers using Deskpro in complex, real-world environments.
  • Our customers integrate Deskpro with a wide range of tools, platforms, and APIs.
  • You’ll regularly troubleshoot unfamiliar setups, investigate data using SQL, and help customers succeed with powerful workflows and integrations.
  • We’re looking for someone **curious by nature**, someone who enjoys digging into how things work, asking thoughtful questions, and exploring solutions even when the problem is new or unfamiliar.
  • If you enjoy solving problems, learning quickly, and translating technical concepts into clear, helpful guidance, this role is for you.

Requirements

  • **2+ years of experience** in customer support at a B2B SaaS company.
  • Comfortable supporting technically complex products, including workflows, automations, reporting tools, and integrations.
  • Practical experience using **SQL** to query data and investigate issues.
  • Hands-on experience or strong working knowledge of **APIs** (REST APIs, authentication, troubleshooting requests/responses).
  • Strong problem-solving skills and a rapid ability to learn new systems and technologies.
  • Excellent written communication skills, with the ability to explain complex concepts clearly and concisely.
  • Comfortable joining calls or meetings with customers to gather requirements and fully understand their challenges.
  • A genuine enjoyment of helping people and a strong sense of ownership over customer outcomes.
  • Experience supporting developer-facing or highly configurable software.
  • Familiarity with web technologies, JSON, or troubleshooting HTTP requests.
  • Experience contributing to help centers or technical documentation.
Benefits
  • Hybrid working model: **3 days in the Austin office, 2 days remote**
  • Unlimited paid time off plus US public holidays
  • Comprehensive health, dental, and vision insurance
  • 401(k) retirement plan
  • Life Insurance
  • Company-provided laptop and home office equipment
  • Regular team socials and company events
  • A chance to be truly invested in a growing, global software company
  • High autonomy with real responsibility and impact from day one
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLAPIsworkflowsautomationsreporting toolstroubleshootingJSONHTTP requests
Soft Skills
problem-solvingcuriositycommunicationownershipcollaborationlearning agility