Desjardins

Technical Support Agent

Desjardins

full-time

Posted on:

Location Type: Office

Location: Charlevoix • Canada

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Job Level

Junior

About the role

  • Perform MIC platform administration activities (e.g., server shutdown and startup, verifying automatic system operations, managing access groups, maintaining backup units and recovering files)
  • Perform basic network tasks (e.g., resetting passwords, configuring new users, performing routine maintenance procedures)
  • Manage computer equipment and technology systems (e.g., desktops and laptops, printers, telephone systems, office phones, mobile phones and alarm systems)
  • Produce and transmit reports on problems encountered and perform follow-up actions
  • Compile statistics and other data on compliance with service standards
  • Inform the Help Desk Services team of required changes to computer equipment, as needed
  • Carry out activities related to systems and technology equipment (e.g., activation, configuration, maintenance and repair)
  • Analyze equipment needs, propose solutions and procedures for acquisition and disposal, and perform follow-up activities
  • Serve as an IT and technology resource for users
  • Support users to optimize their use of systems and equipment, resolve issues and propose solutions, escalate more complex problems and follow up on resolutions
  • Develop and propose basic training activities for users of computer systems and technology equipment
  • Participate in planning and implementing activities required to deploy and upgrade desktop systems
  • Ensure application of standards, procedures, guidance and recommendations related to computer security
  • Oversee all activities related to the flow of technical information necessary for the platform’s smooth operation
  • Manage and update various web and platform applications, profiles, standardized groups and user IDs
  • Manage licenses for various applications (e.g., PALTrak network, Expert module) and related costs

Requirements

  • College diploma in a related field
  • Minimum of one year of relevant experience
  • Knowledge of French is required
  • Understanding of the philosophy and fundamentals of financial services cooperatives
  • Knowledge of information security policies, legislation, standards and ethics as they relate to caisse operations, the business centre and the Federation
  • Knowledge of procedures and methods related to the caisse’s computer equipment
  • Knowledge of service standards
Benefits
  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined-benefit pension plan providing predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement for health and wellness expenses and telework equipment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
MIC platform administrationnetwork configurationcomputer equipment managementsystem maintenancedata analysistechnical problem resolutionuser training developmentapplication managementinformation security policiesservice standards compliance
Soft Skills
communicationproblem-solvinguser supportcollaborationtraining facilitation