Support Agent

Descript

full-time

Posted on: 3/20/2026

Location Type: Remote

✨ AI Apply

💰 $62,000 - $95,000 per year

About the role

Deliver fast, friendly, and accurate support to Descript users through live chat, email, and occasional video conferencing.
Guide users through product workflows, explain feature behavior, and help troubleshoot technical issues.
Capture and record accurate and detailed information using CRM tools.
Contribute to team knowledge by flagging trends, bugs, and documentation gaps.
Assist with verifying internal documentation, macros, and chatbot behavior to keep support materials up to date.

Able to commit to a working schedule of 8a–5p PT, Tuesday–Saturday (hours/days subject to change).
1–2+ years of experience in customer support, technical support, or a related role on a rapidly evolving software product.
Demonstrated comfort reading and working with REST APIs — you can read API reference docs, interpret JSON responses, and identify malformed requests.
Familiarity with tools like Postman, curl, or comparable API testing utilities.
Hands-on experience using multimedia editing software (Final Cut Pro, Logic Pro, Premiere, Audition, Pro Tools, or similar).
Familiarity with Zendesk or comparable CRM platforms.
Familiarity with Stripe or other payment processing systems.
Must have an appropriate remote work environment (stable, high-speed broadband internet connection) with the ability to initiate and receive screen share meetings with team members and customers.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supporttechnical supportREST APIsJSONmultimedia editing softwareFinal Cut ProLogic ProPremiereAuditionPro Tools

Soft Skills

communicationtroubleshootingproblem-solvingattention to detailteam collaboration