Descript

User Researcher

• Lead end-to-end UX research studies across large, ambiguous problem spaces
• Identify key unknowns and define the most appropriate research questions and methods
• Conduct exploratory, evaluative, and longitudinal research (e.g. ethnography, usability, concept testing)
• Partner closely with PMs, designers, and product marketing
• Develop a deep understanding of our customers, their creative goals, and the evolving AI video landscape
• Synthesize findings into clear, actionable outputs that drive decisions
• Coach PMs and designers to plan and run their own research
• Manage research operations systems
• Introduce new methods, tools, and rituals to improve research

Lead UX Researcher

Infrastructure Engineer

• Develop technical and business solutions that enable engineers to improve the quality and reliability of product features and systems that they build.
• Drive improvements to the reliability of our core infrastructure, such as production clusters, networking, databases, and observability systems.
• Champion best practices during reviews of code, technical designs, and launch plans.
• Own our incident management and fire drill processes.
• Work with engineering leadership to set goals and prioritize production reliability.

Senior Infrastructure Engineer

Full-stack Engineer

• Design and own the experimentation playbook
• Architect personalization and user journey systems
• Build the data pipelines and instrumentation
• Own A/B tests end-to-end
• Own activation and onboarding flows
• Help establish the metrics culture
• Build full-stack across frontend and backend
• Partner with Product and Design

Software Engineer, Growth

Business Development Rep

• Drive outbound prospecting through email, phone, social (LinkedIn), and inbound follow-up to generate qualified meetings for the AE team.
• Execute targeted cadences that combine personalization and scale; own the top of funnel for assigned segments.
• Qualify deals against MEDDPICC , build and maintain a healthy pipeline, and pass consistently high-quality opportunities to AEs.
• Hit weekly / monthly activity and pipeline targets (calls, emails, meetings, SQLs).
• Use CRM and sales engagement tools (Salesforce / Unify / Apollo / LinkedIn Sales Navigator) to track activity and report on funnel metrics.
• Collaborate with Marketing to test and optimize messaging, campaigns, and inbound conversion flows.
• Be the voice of the customer — share insights about buyer pain points, competitive signals, and feature requests to Product and GTM teams.
• Help evolve playbooks and onboarding materials for future SDR hires.

AI Growth Specialist – BDR

Customer Success Manager

• Manage, mentor, and grow a team of Customer Success Managers responsible for onboarding, adoption, retention, and expansion across strategic Enterprise accounts.
• Establish team operating rhythms, KPIs, and performance expectations that reinforce customer value and commercial outcomes.
• Build a culture of curiosity, collaboration, accountability, and continuous improvement.
• Build scalable CS programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk mitigation.
• Work with the VP of Sales to define the long-term CS vision, success metrics, and organizational structure as the team grows.
• Implement systems and tooling to enable visibility, efficiency, and data-driven decision making across the customer lifecycle.
• Oversee executive-level engagement strategies and ensure CSMs are positioned as trusted advisors to our most strategic accounts.
• Partner with Sales leadership to co-own revenue outcomes including retention, renewal execution, and expansion opportunities.
• Develop frameworks to identify customers at risk, intervene proactively, and ensure long-term health of accounts.
• Serve as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support.
• Translate customer insights into clear opportunities, informing roadmap prioritization and product strategy.
• Ensure the CS organization is tightly integrated into product adoption feedback loops and launch processes.
• Build repeatable programs that support both high-touch Enterprise accounts and scalable low-touch motions.
• Improve onboarding experiences, customer education programs, and internal enablement materials.
• Establish best practices around customer lifecycle management, stakeholder mapping, success planning, and executive QBRs.

Director, Customer Success

Sales

• Build, lead, and coach a US-based team of Enterprise Account Executives
• Set clear expectations and performance standards
• Cultivate a high-trust, high-accountability environment
• Own pipeline health for your segment
• Drive a strong outbound and pipeline-generation culture
• Refine and implement strategic account plans
• Partner closely with Marketing, Product, and Customer Success
• Proactively recruit, nurture, and hire exceptional enterprise sales talent
• Develop a repeatable operating model for onboarding, training, and coaching

Director, Sales

Customer Support

• Deliver fast, friendly, and accurate support to Descript users through live chat, email, and occasional video conferencing.
• Guide users through product workflows, explain feature behavior, and help troubleshoot technical issues.
• Capture and record accurate and detailed information using CRM tools.
• Contribute to team knowledge by flagging trends, bugs, and documentation gaps.
• Assist with verifying internal documentation, macros, and chatbot behavior to keep support materials up to date.