Derq

Lead Software Engineer – Technical Support

Derq

full-time

Posted on:

Location Type: Remote

Location: Missouri • United States

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Job Level

Senior

Tech Stack

DNSIoTLinuxPythonTCP/IP

About the role

  • Lead and scale Technical Support organization by managing function-level performance, delivery quality, and team growth.
  • Spend 70% of time leading and 30% as a hands-on engineer.
  • Work closely with Project Management, Engineering, and Product teams to ensure customer sites are correctly deployed, optimized, and monitored.
  • Oversee QA squad to ensure consistent validation and release quality gates.
  • Monitor live systems for uptime, performance, and sensor health.
  • Manage and mentor Squad Leads and their Support Engineer teams.
  • Participate in engineering sprints to represent deployment and support needs.

Requirements

  • Bachelor’s degree in Computer Science, IT, Electrical Engineering, Computer Engineering, or a related field.
  • 8–10 years of experience in Software Technical Support / Systems Support Engineering.
  • 4–8 years of experience leading technical teams, ideally via team leads or supervisors.
  • Experience with traffic systems, smart infrastructure, video analytics, or IoT deployments is a strong plus (but not mandatory).
  • Strong Linux server administration and troubleshooting skills.
  • Solid networking fundamentals: TCP/IP, DNS, DHCP, NAT, routing, VLANs, port forwarding.
  • Hands-on scripting with Python and Shell for automation.
  • Familiarity with GitHub workflows (commits, PRs, version control).
  • Understanding of SPaT/MAP and ITS protocols (preferred).
  • Strong leadership, team mentoring, and escalation management.
  • Excellent communication with customers and internal teams.
  • Highly organized, proactive, and strong problem‑solver.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Linux server administrationtroubleshootingnetworking fundamentalsTCP/IPDNSDHCPNATroutingVLANsscripting with Python
Soft Skills
leadershipteam mentoringescalation managementcommunicationorganizationproactivityproblem-solving
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in ITBachelor’s degree in Electrical EngineeringBachelor’s degree in Computer Engineering