Senior Implementation Consultant
Deputy
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Job Level
About the role
- Manage the end-to-end delivery and implementation of complex projects for Deputy’
- Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process
- Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders
- Define and communicate project plans with clearly defined timelines and deliverables
- Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements
- Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines
- Interpret and map customer’s business structure to the Deputy platform, optimizing for ease of use and performance
- Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health
- Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success
- Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support
Requirements
- Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams
- Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives
- Solid history of establishing and meeting work schedules with limited time frames and under tight deadlines
- Ability to understand and relate to both technical and non-technical project team members
- Experience with enterprise SaaS applications
- 5+ Years of professional experience in delivery, implementation, or project management
Benefits
- Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station
- Own a piece of Deputy through our Employee Share Ownership Plan (ESOP)
- Work from home stipend to help you get set up and succeed from home
- Benefit from our employee pension matching programme
- Access private health and dental insurance
- Take paid parental leave to support you and your family
- Enjoy additional leave days — including study assistance, celebration days and volunteering
- 25 days’ holiday plus bank holidays
- Feel secure with our income protection scheme for long-term absence due to illness or injury
- Get involved with our global working groups; designed for collaboration, belonging and connection
- Connect over weekly office lunches, social gatherings and industry events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
requirements specificationsgap analysisuse case scenariosacceptance testingprocess mapsdata flow diagramsimplementation cyclesproject management
Soft Skills
communicationcollaborationproblem-solvingtime managementcustomer advisory