Denver

Communications

• Serving as essential personnel by responding to emergency and non-emergency calls for Police, Fire, and EMS with professionalism, composure, and empathy.
• Quickly and accurately collect, assess, and document critical information into the Computer-Aided Dispatch (CAD) system.
• Determine the nature and priority of each call, initiating appropriate protocols and dispatch responses, including Emergency Medical Dispatch (EMD) when required.
• Provide lifesaving instructions and emergency triage guidance over the phone as needed.
• Manage a high volume of back-to-back calls in a fast-paced, high-stress environment while maintaining accuracy and focus.
• Operate and navigate multiple systems, including CAD, telephone, and mapping software, to ensure efficient call handling.
• Exercise sound judgment and independent decision-making under pressure to support timely emergency response.
• Maintain strict confidentiality and adhere to departmental policies, procedures, and performance standards.

Emergency Call Taker

Inspector

• Set up and maintain the project inspection folder prior to conducting pre-construction meeting and throughout construction.
• Communicate construction deficiencies to the contractor and convey constructability concerns to floodplain management team following permit approval.
• Pursue escalating enforcement processes on non-compliance issues, as needed.
• Prioritize and manage a portfolio of active floodplain projects and update construction progress status, as needed based on project complexity.
• Ensure project compliance with approved documents and discuss potential regulatory conflicts so they can be resolved to avoid re-work.
• Build strong relationships with contractors, developers, inspectors, and internal partners to deliver exceptional customer service.
• Lead coordination with Mile High Flood District (MHFD) and Denver construction teams for infrastructure construction inspection on an as needed basis.
• Maintain thorough project documentation and reporting in conformance with City requirements.
• Perform expert-level floodplain field inspections and floodplain management program compliance support.
• Verify construction activities in regulated floodplains, conduct field meetings, and support timely permit close-out.
• Inspect building and infrastructure construction within the regulatory floodplain is being completed in compliance with the approved documents from design approval through completion and certification.
• Review and prepare redline review comments for Elevation and/or Floodproofing Certificates.
• Confirm projects were constructed and certified per the approved documents prior to building occupancy.
• Perform field inspections of sanitary sewer, storm drainage, detention, and water quality infrastructure.
• Ensure compliance with Denver Wastewater Standard Specifications, Details, and Storm Drainage Design Criteria and coordinate potential conflicts.
• Reduce rework and delays by proactively supporting construction teams in achieving full compliance.
• Serve as an operator in DOTI’s drone inspection program.
• Maintain FAA Part 107 certification and ensure safe, compliant UAS flight operations.
• Capture aerial imagery to support inspection workflows.
• Help standardize drone operations and integration across internal teams for day-to-day and city-wide emergency operations.
• Mentor and support junior inspectors; provide cross-training in areas of inspection expertise.
• Lead initiatives to enhance permitting, inspection, and closure processes with a focus on continuous improvement.
• Maintain minimum safe driving scores.
• Complete and potentially lead assigned safety trainings.
• Pilot new safety technologies or innovation efforts.
• Obtain and maintain BNSF railroad and RTD safety training certifications as required.

Emergency Call Taker

Floodplain Project Inspector