Help define the North Star Customer Experience Vision for a major financial client, collaborating closely with a Group Creative Director and multidisciplinary teams
Craft high-fidelity UI designs while also mapping intuitive customer journeys and service blueprints in Figma that brings the future-state advisory ecosystem to life
Partner with the Group Creative Director to shape the North Star CX Vision, balancing UI craft and service design thinking
Design client-facing customer journeys and service blueprint diagrams in Figma that clearly illustrate the future-state digital ecosystem
Translate complex business strategies into engaging , interactive UI designs that align with customer journeys and operational workflows
Deliver polished UI assets and journey visualizations that feed directly into a North Star microsite
Apply a digital-first mindset, leveraging current trends in visual, motion, and interactive design across web, app, and other touchpoints
Present design rationale to creative teams and business stakeholders
Requirements
5+ years of experience in digital design/art direction
Strong foundation in visual design (layout, typography, color theory, iconography)
Ability to interpret and extend brand guidelines
Proficiency in Figma and FigJam
Knowledge of web and app accessibility best practices (WCAG 2.2 AA)
Strength in systems thinking, interaction design, and modular/atomic design
Experience designing compelling customer journey and service blueprint diagrams
Skilled at presenting design rationale to both creative teams and business stakeholders
Strong communication, proactive time management, and ability to flex between independent and collaborative work