Service Engineer
Dentsply Sirona
full-time
Posted on:
Location Type: Office
Location: Gurugram • India
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About the role
- In house repair of DS device, Installation, configure and commission CTS equipment (digital imaging, CAD/CAM, Treatment centre, table top ( DS )device and other connected solutions) at customer sites.
- Perform preventive maintenance, calibration, diagnostic evaluations, and corrective repairs to ensure reliable system performance.
- Provide timely and effective technical troubleshooting support both on site and remotely.
- Maintain accurate service records, documentation of visits, diagnostics, parts used, and resolution steps.
- Train customers and end-users on correct operation, maintenance procedures, and best practices for CTS equipment.
- Manage spare parts inventory and service tooling to minimize downtime and support rapid response.
- Work closely with sales, service planners, and regional teams to prioritize service activities and support customer needs.
- Ensure compliance with safety, quality, and regulatory standards during all technical activities.
- Provide feedback on technical trends, reoccurring issues, and opportunities for product/service enhancements.
Requirements
- Bachelor’s degree in Mechanical, Electrical, Electronics, Biomedical, Mechatronics, or related engineering discipline.
- 0–5 years of experience in field service, technical support, or equipment maintenance—ideally with medical/dental technology or complex electromechanical systems.
- Prior experience with imaging, digital systems, and network-enabled equipment is a significant advantage.
- Strong technical troubleshooting and problem-solving skills.
- Excellent communication abilities to interact with customers and internal teams.
- Ability to read and interpret electrical diagrams, service manuals, and test procedures.
- Proficiency with diagnostic tools, software utilities, and service reporting systems.
- Comfortable working independently in the field and managing time effectively.
- Willingness to travel frequently within the assigned territory.
Benefits
- Opportunity to work with industry-leading dental technology solutions
- Professional development and growth in a global organization
- Dynamic role impacting customer satisfaction and clinical practice performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
preventive maintenancecalibrationdiagnostic evaluationstechnical troubleshootingequipment maintenanceimaging systemsdigital systemsnetwork-enabled equipmentelectrical diagramsservice manuals
Soft Skills
problem-solvingcommunicationtime managementcustomer trainingteam collaborationindependent workfeedback provisionprioritizationadaptabilityattention to detail