Demant

Director

• Head up Global IT Service Management
• Lead a global team of more than 10 Process and ServiceNow specialists
• Define the global ITSM strategy
• Govern ServiceNow as a key enterprise platform
• Mature enterprise service management processes
• Drive global adoption of ServiceNow across IT and business support functions
• Define meaningful KPIs and reporting standards
• Build strong relationships with internal stakeholders and external partners
• Support in prioritizing, allocating resources, and executing initiatives

Director, IT Service Management

Client Services Representative

• Serve as the first point of contact for clients, delivering top-notch customer care.
• Greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
• Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
• Keep our clinic looking its best by organizing and tidying the client waiting areas and ensuring supplies are stocked and ready.
• Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly.
• Handle basic hearing aid maintenance, help with events, and support local promotions.
• Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory.

Client Service Administrator

Architect

• Overseeing architectural projects and negotiating interface connections
• Conducting technical analyses and defining key architectural enablers
• Collaborating closely with outsourced development partners and stakeholders
• Facilitating the creation of system design contents including electrical and mechanical interface agreements

Principal Hardware Domain Architect – Outsourced Development of Hearing Aid Accessories

Support Engineer

• Deliver second level support to sales companies
• Handle customer complaints
• Provide technical guidance on audiological software and hardware
• Contribute to support function development

Technical Support Specialist

Electrical Engineer

• Develop and optimize R&D test systems and procedures across the full product life cycle
• Collaborate with electronics developers from multiple teams, as well as internal Chipset teams, software teams, and production sites
• Troubleshoot complex systems integrating hardware, software, and embedded electronics
• Define test strategies and document procedures in line with regulatory and quality standards
• Contribute to continuous improvement of test approaches and share knowledge across the organization
• Perform data analysis on test results to identify trends, anomalies, and opportunities for product and process improvements

Electronics Engineer – Test, System, and Hardware Integration

• Serve as the first point of contact for clients, delivering top-notch customer care
• Greet clients, manage inbound phone calls and emails and answer customer inquiries
• Ensure smooth clinic operations by managing and adjusting clinician schedules
• Keep the clinic looking its best by organizing and tidying client waiting areas
• Assist clinicians by maintaining client files, managing stock orders, and ensuring smooth clinic operations
• Process payments, track insurance claims, accounts receivable management and maintain inventory

Events

• Realizar pruebas audiológicas e interpretar los resultados.
• Asesorar al paciente en la selección de las soluciones auditivas, teniendo en cuenta sus necesidades.
• Aplicar nuestros protocolos establecidos.
• Realizar seguimiento de las adaptaciones y ofrecer soluciones.
• Instruir al paciente y familiares en el uso y mantenimiento de la prótesis auditiva
• Proporcionar atención de calidad en los servicios de pre y posventa.
• Trabajar en los KPI's claves para impulsar las ventas y el crecimiento del negocio del centro.

Audioprotesista

Mechanical Engineer

• Conduct root-cause analyses for mechanical issues in released products.
• Perform impact assessments and implement design changes related to mechanical components.
• Execute testing and verification of mechanical modifications.
• Conduct Corrective and Preventive Actions (CAPAs) related to mechanical design.
• Collaborate cross-functionally with Quality & Regulatory, Supply Chain, and other engineering disciplines inside/outside the team.
• Support all legal manufacturers operating under the Diagnostics Manufacturer Quality Management System.
• Focus on mechanical aspects of design changes and CAPA investigations.
• Collaborate with the Change Control Project Lead to manage interfaces with other teams (e.g. firmware and software teams).